Quality Payments Scheme


Nationally PSNC have published full information and some very useful resources (as below). Our own table is designed to show you what local information may be relevant to your Quality Payments Scheme journey.

Webinar

An on-demand recording of the PSNC webinar on Quality Payments is now available at: psnc.org.uk/QualityWebinar

Quality Payments Hub

A range of documents and links can also be accessed in the Quality Payments hub on the PSNC website at: psnc.org.uk/Quality

PSNC has answered a number of frequently asked questions (FAQs) and will continue to add to these. The FAQs can be found at: psnc.org.uk/QualityFAQs

Local situation

Criteria Review date Local Information Updated

Provision of one specified Advanced Service

On the day of the review, the contractor must be offering at the pharmacy Medicines Use Review (MUR) or New Medicine Service (NMS); or must be registered for NHS Urgent Medicine Supply Advanced Service Pilot.

This is a gateway criterion and it must therefore be complied with before any payment can be achieved.

28th April 2017

AND

24th November 2017

PREM1 Forms and Pharmacist Certificates of Competence to deliver MUR/NMS should be sent to Sharon Hodges in Gloucestershire.

 

 21.2.17

Ongoing utilisation of the EPS

On the day of the review, the pharmacy contractor must be able to demonstrate ongoing utilisation of the Electronic Prescription Service at the pharmacy premises.

This is a gateway criterion and it must therefore be complied with before any payment can be achieved.

28th April 2017

AND

24th November 2017

In Gloucestershire, Swindon, Wiltshire and Bath area, only one active pharmacy did not process any EPS prescriptions in October 2016 (latest available data at time of writing)  21.2.17

Use of the NHS Summary Care Record (SCR)

On the day of the first review, the pharmacy can demonstrate a total increase in access to Summary Care Records between 1 December 2016 and 28 April 2017 in comparison to the previous 5 months; and on the day of the second review, the pharmacy can demonstrate a total increase to access to Summary Care Records between 1 May 2017 and 24 November in comparison to the previous 7 months.

28th April 2017

AND

24th November 2017

 

On 1st Jan 2017, 73% of Gloucestershire Pharmacies were live with SCR and would meet criteria for April review point

 21.2.17

Dementia Friends

On the day of the review, 80% of all pharmacy staff working in patient facing roles are trained ‘Dementia Friends’

28th April 2017

AND

24th November 2017

No locally specific information available – see PSNC pages on Quality Payment.  21.2.17

Safeguarding

On the day of the review 80% of registered pharmacy professionals working at the pharmacy have achieved level 2 safeguarding status for children and vulnerable adults in the last two years

28th April 2017

AND

24th November 2017

Local Child Protection/Safeguarding training is available in Gloucestershire: http://www.gscb.org.uk/safeguarding-training-development-and-events/multi-agency-training-courses/child-protection-training/

Level 1 Safeguarding training in Gloucestershire: http://www.gloucestershire.gov.uk/gsab/i-am-a-professional/safeguarding-adults-training-important-information/

Please note that the level 2 training required for Quality Points is most easily done by Pharmacists and Technicians accessing the CPPE training.

 

 24.7.17

Clinical effectiveness – over use of asthma treatments

On the day of the review, the pharmacy can show evidence of asthma patients, for whom more than 6 short acting bronchodilator inhalers were dispensed without any corticosteroid inhaler within a 6 month period, are referred to an appropriate health care professional for an asthma review.

28th April 2017

AND

24th November 2017

A data collection form along with supporting materials is available in PSNC Briefing 068/16: Quality Payments – referrals for asthma reviews

The PharmOutcomes service for recording and automating referrals is Active in Gloucestershire, Swindon and Wiltshire

 21.2.17

NHS Choices entry

On the day of the review, the NHS Choices entry for the pharmacy must be up to date.

This is a gateway criterion and it must therefore be complied with before any payment can be achieved.

28th April 2017

AND

24th November 2017

 No locally specific information available – see PSNC pages on Quality Payment.

NHS guidance states:

By each review date, the contractor will need to amend or validate three parts of their profile:

  • Opening hours
  • the facilities the pharmacy provides e.g. consulting room, parking etc.
  • the services the pharmacy provides.

All three parts will need to have been amended or validated for the contractor to have met the requirement to update their NHS Choices profile.

NHS Choices will maintain a record of when each contractor last updated its NHS Choices profile from 7 February 2017 until the first review date; and then again from 1 May 2017 until the second review date in November 2017.This record will then be provided to NHS England regional teams to enable them to confirm which community pharmacies have achieved this gateway criteria for the Quality Payments Scheme when reviewing contractors’ declarations.

Any inaccuracies between a contractor’s NHS Choices profile and their contractual opening hours, facilities and the services provided is the responsibility of the contractor. As this is a gateway criterion, an inaccurate NHS Choices profile may then jeopardise the entire payment claimed for under the Quality Payments Scheme.

Contractors’ claiming a quality payment will need to ensure that before they make any declaration they have amended or validated the three parts of their NHS Choices profile after 7 February 2017 for the first review period and after 1 May 2017 for the second review period.

 21.2.17

NHSmail

On the day of the review, Pharmacy staff at the pharmacy must be able to send and receive NHS mail

This is a gateway criterion and it must therefore be complied with before any payment can be achieved.

28th April 2017

AND

24th November 2017

 No locally specific information available – see PSNC pages on Quality Payment.

Useful instructions:

Request to change the owner of a shared mailbox

Please follow the steps as below to add the users to the shared mailbox:

1.       Login to https://portal.nhs.net/

2.       Go to ‘Profile’

3.       Click on ‘Shared mailboxes’

4.       Type the complete email address of the shared mailbox in the search bar and click on search

5.       Click on ‘Add’ to add the users to the shared mailbox

6.       Type the email address of the user to be added in to the search bar and then click on search

7.       Check the box which is towards left hand side of the user’s email address

8.       Click on ‘Select’

9.       Click on ‘Update’

 22.5.17

NHS 111 Directory of Services

On the day of the review, the pharmacy’s NHS 111 Directory of Services entry is up to date.

28th April 2017

AND

24th November 2017

Local DoS leads supply the LPC with a download of pharmacy entries each 6 months.

Relevant extracts of the January download are being circulated to managers for checking during February 2017

 21.2.17

Healthy Living Pharmacy (HLP) self-assessment

On the day of the review, the pharmacy is a Healthy Living Pharmacy level 1 (self-assessment).

28th April 2017

OR

24th November 2017*

45 pharmacies in Gloucestershire have reached local accreditation. Awaiting information on grandparent arrangements.

 21.2.17

Community Pharmacy Patient Questionnaire (CPPQ) results

On the day of the review, the results of the Community Pharmacy Patient Questionnaire from the last 12 months is publicly available on the pharmacy’s NHS Choices page.

28th April 2017

OR

 

24th November 2017*

 No locally specific information available – see PSNC pages on Quality Payment.

Re CPPQ file names:

“NHS Choices has run a report which captures all contractors who have uploaded their CPPQ results with the correct file name, as requested in the NHS England guidance, by close of play on the review date (28th April). They have also run a report which highlights all contractors who have uploaded a PDF that is named something different by close of play on the review date so they can capture contractors who have uploaded their CPPQ results with a different file name.

“When the declaration period closes NHS England will compare the lists to see if contractors who have claimed for the CPPQ quality criterion appear on either list. If they do not, it is likely that the local NHS England team will contact the contractor to ask them to  provide evidence of how they have met the criterion.” Rosie Taylor PSNC

 8.5.17

Patient safety report

Written safety report at premises level available for inspection at review point, covering analysis of incidents and incident patterns (taken from an ongoing log), evidence of sharing learning locally and nationally, and actions taken in response to national patient safety alerts.

28th April 2017

OR

24th November 2017*

 See PSNC pages on Quality Payment.

NPA resources
Part of claiming quality payments requires the production of an annual written patient safety report.  The NPA Pharmacy Services team has produced resources as described below to help NPA members  meet this patient safety report quality criterion.

The resources comprise:

  • Blank template annual report – a template annual report form for contractors to complete electronically, or print off and complete by hand
  • Blank template monthly report – an optional monthly version of the annual report form; contractors do not need to complete this to meet the criterion, but completing the monthly form will make it quicker and easier to produce the annual report
  • General guidance – a resource providing general guidance on the written safety report, including what should be included in the report, how to collate and analyse the evidence for the report, what to do with the report, and the importance of having a ‘just’ culture in the pharmacy
  • Guidance on completing the template annual report with examples – a useful resource which takes contractors through each section of the annual report form, providing guidance and examples of how to complete it

To meet the patient safety annual report criterion, on either the April or November review date, a written patient safety report must be available for inspection at your pharmacy. This criterion is worth a minimum of £1,280 and can only be claimed once. The written report has to demonstrate evidence of:

  • Analysis, learning and action taken in response to near misses and patient safety incidents
  • Implementing national patient safety alerts
  • Sharing learning

 

 08.03.17

*The last three criteria only need to be met at one of the review points and can therefore only be claimed for once.

Quality Payments – tracking your progress