Healthy Living Pharmacy

The Healthy Living Pharmacy scheme recognises the valuable role that community pharmacies can play in supporting people to live healthier lives and in promoting health and wellbeing. It fits with the vision of community pharmacies as the first port of call for vital healthcare and health and wellbeing advice. This makes sense as pharmacies are the most accessible and frequently-visited source of healthcare.

HLP as an Essential service requirement in 2020/21

Community pharmacy contractors will be required to become an HLP in 2020/21 as agreed in the five-year CPCF; this reflects the priority attached to public health and prevention work.

The NHS Terms of Service have been amended to include HLP requirements, with supplementary information on the details being included in guidance on the regulations, which will be published by NHS England and NHS Improvement (NHSE&I). Pharmacy contractors must ensure they are compliant with the HLP requirements from 1st January 2021, however the Distance Selling Pharmacy (DSP) website requirements do not have to be complied with until 1st April 2021.

The Healthy Living Pharmacy (HLP) framework is aimed at achieving consistent provision of a broad range of health promotion interventions through community pharmacies to meet local need, improving the health and wellbeing of the local population and helping to reduce health inequalities.

For the February 2019 Quality Payments Scheme, 9,535 pharmacies in England declared that they were an HLP.

HLP Resource Pack

Please find below a link to the full HLP resources pack for the Greater Manchester Healthy Living Pharmacy service. Each pharmacy team should download a copy of the resources to enable them to deliver HLP and record HLP conversations.

Qualifying for and achieving HLP Level 1

Qualifying pharmacies can register as a Healthy Living Pharmacy Level 1 by completing the new self-assessment process quality-assured by the Royal Society for Public Health.

Completion of this process will enable pharmacies to obtain their 20 Quality Payments points and associated payment (up to £1,280 for achieving HLP Level 1).

To complete the process in full, pharmacies will need to:

  1. work through the HLP Level 1 quality criteria
  2. complete Leadership and Health Champion Training
  3. evidence HLP activity and log interactions
  4. complete an online assessment of compliance form and submit it to the RSPH


HLP Leadership training needs to be attended by someone in a leadership capacity, usually a pharmacist. The Health Champion training can be attended by any member of your pharmacy team, including healthcare assistants and technicians. Only one person needs to attend each of these training sessions, and they do not need to be the same person.

If you have attended HLP training previously there is no need to attend further training unless you feel it would be beneficial.


Registration to the RSPH HLP self-assessment process is currently free and you should receive confirmation and a certificate within 10 working days of completing the process.

The RSPH website has lots of useful information and FAQs on HLP Level 1 registration here. Pharmacies will need to complete self-assessment and registration every two years.

Key links

HLP Level 1 Quality Payments

Pharmacies can claim 20 Quality Payments points – worth £1,280 – if they have achieved HLP Level 1 (and pass the quality payments gateway criteria) at either the April or November review date. Find out more.

HLP Training Offer to Pharmacy Teams

Do you still need to get a Healthy Living Pharmacy Champion trained to meet the HLP contractual requirements?

Get Healthy Living Pharmacy Champion Training at a special discounted price!

Greater Manchester Healthcare Academy (GMCA), together with the Local Pharmaceutical Committee’s (LPC’s), CPGM Healthcare Ltd (CHL) and the Greater Manchester Health and Social Care Partnership (GMHSCP) are providing pharmacy teams the opportunity to get 50% off the cost of Health Champion Course (RSPH UHI L2 Award) training for one staff member.

Further information can be found  here.

Hurry as only the first 100 receive the discount!

Greater Manchester Dementia-Friendly Pharmacy Framework

Greater Manchester pharmacies are working to become more dementia-friendly and promote dementia awareness as part of the HLP scheme. The GM Dementia-Friendly Pharmacy Framework is an easy-to-follow toolkit that helps you measure how dementia-friendly your pharmacy is. It also guides you to making improvements over time so your pharmacy is as welcoming as possible for people with dementia.

NHS England: Assessment of Compliance Tool

NHS England have produced a compliance template. This can be used to pharmacy contractors to demonstrate that they have met the requirements for the promotion of healthy living

Click here to view and download the template