Healthwatch is the new independent “consumer champion” for health and social care. It has been set up to help people all over the country who use services to have a powerful influence in how services are run, as well as to help people to make informed choices about the health and social care options open to them.
Emerging from the Health and Social Care Act 2012, local Healthwatches were set up in every local authority area to help put patients and the public at the heart of service delivery and improvement across the NHS and care services.
Every voice counts – Healthwatch Oldham ensures the public voice is heard by those who commission, design and deliver health and social care services to make them better, now and in the future.
Working with relevant bodies like the Care Quality Commission (CQC), we can take action to investigate or undertake a review of services using authoritative, evidence-based feedback instigated by concerns that are bought to our attention.