CPPE risk management training

NOTE: The claims deadline for February 2019’s Quality Payments was Friday 1st March 2019. We will update these pages as soon as we know whether there will be a Quality Payments scheme in 2019/20. In the meantime, these pages are here for archive purposes.

Download this page as a PDF.

Points available: 20 points (£640-£1,280) available.


  • 80% of all registered pharmacy professionals working in the pharmacy on 15th February 2019 must have successfully completed the CPPE’s risk assessment training:
    • The 80% is based on headcount, not full-time equivalents.
    • It includes all registered pharmacy professionals – i.e. pharmacists, pharmacy technicians, and locums. It does not include pre-reg trainees.
  • You also need to have a completed risk review available in the pharmacy for inspection. The review should be specific to a risk identified in your pharmacy and should have been completed by the pharmacy team, including:
    • A description of the risks identified
    • A risk rating/risk matrix based on:
      • Probability of the risk occurring
      • Severity of harm (or potential harm) caused by this risk
    • Action plan explaining:
      • What actions you are taking to reduce the risk
      • Who is responsible for each action, and
      • Timelines by which you will complete each action.

Accessing the CPPE training

  • All pharmacy professionals registered with GPhC can access the CPPE risk management training for free.
  • Visit the CPPE Quality Payments page, scroll down and click on ‘Risk management training – registered pharmacy professionals only’.
  • You will need to log in to your CPPE account or create a new account if you don’t already have one.
  • Work your way through the CPPE risk management guide – use the version on the website, as it has been updated since hard copies were sent out to pharmacies.
  • Click to confirm that you have completed the guide.
  • Complete the e-assessment.
  • Download your certificate.

Conducting the risk review

  • Don’t do the risk review until you have completed your CPPE risk management training. That’s because Sections 3 & 4 of the CPPE risk management guide (see above) explain how to conduct a risk review and reduce risks.
  • Include the whole team in the risk review and make sure it’s on a risk specific to your pharmacy.
  • This PSNC template helps you conduct the risk review and action plan. They have included an example of a completed review. If different people are responsible for different actions, make sure that’s clear in the ‘action’ section.
  • You can also include other information in your risk review e.g. you could include a Root Cause Analysis (RCA). Pages 20-21 of the CPPE risk management guide explain how to do a RCA e.g. by using a fishbone diagram or ‘five whys’.
  • Make sure you revisit your risk review and update it when actions have been completed.

Evidence required:

  • Certificates showing 80% of registered pharmacy professionals have completed the CPPE risk management training. You can log when staff complete their training with this form.
  • A risk review and action plan available for inspection on the pharmacy premises, based on a risk specific to your pharmacy. You may wish to use this PSNC template.

Full guidance from NHS England

This tip-sheet is just a summary. You must also read the full NHS England guidance to make sure you meet the Quality Payments criteria. There are 3 key documents:

  • Updated guidance for February 2019
  • Gateway Criteria Guidance
  • Quality Criteria Guidance