NHS 111 Directory of Services (DoS)

NOTE: The claims deadline for February 2019’s Quality Payments was Friday 1st March 2019. We will update these pages as soon as we know whether there will be a Quality Payments scheme in 2019/20. In the meantime, these pages are here for archive purposes.

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NHS 111 Directory of Services (DoS)

Points available: 2.5 points (£80-£160) available.

Key changes since last time:

  • You must have checked your pharmacy’s DoS entry and made sure it is correct between 10.00 on Monday 5th November 2018 and 23.59 on Friday 15th February 2019.
  • It must feature your Easter & spring bank holiday opening hours


  • You must have checked your DoS profile(s), added bank holiday opening details (as below), made any corrections needed, and confirmed the information is correct between 10.00 on Mon 5th Nov 2018 and 23.59 on Friday 15th February 2019
  • It must include details of your bank holiday opening on the following days:
    • Good Friday (19th April 2019)
    • Easter Sunday (21st April 2019)
    • Easter Monday (22nd April 2019)
    • Monday 6th May 2019
    • Monday 27th May 2019

How to achieve this:

  • Add noreply@dos-profile.service.nhs.uk to your email’s ‘safe senders’ list to make sure you receive communications about your DoS profile(s).
  • Open the DoS Profile Updater – you will need an NHSmail account to log in and receive a verification code allowing you to check your profile(s). If you don’t have NHSmail, you will need to request one here.
  • Follow the guidance provided by NHS Digital.
  • Enter the verification code that has been sent to your NHSmail account
  • Enter your ODS code – this should ensure all your profiles appear, if your pharmacy has more than one. Greater Manchester pharmacies may have up to three profiles:
    • Pharmacist (all pharmacies will have this)
    • Pharmacist Extended Hours (if you offer extended hours)
    • NUMSAS (if you offer NUMSAS)
  • Check the information in ALL your DoS profile(s) is correct, including the opening hours for your services. (Use your currently contracted hours.) You must include your bank holiday opening details on the following dates:
    • Friday 19th April 2019 (Good Friday)
    • Sunday 21st April 2019 (Easter Sunday)
    • Monday 22nd April 2019 (Easter Monday)
    • Monday 6th May 2019
    • Monday 27th May 2019
  • Make any changes needed, review them and then click Submit. Don’t forget to check ALL your pharmacy’s DoS profiles if you have more than one.
  • You will receive a confirmation email from NHS Digital. This may take up to two hours to arrive. (If you are reviewing profiles for more than one pharmacy, you should receive a confirmation email for each one.) Keep this email(s) as evidence in case you need it for validation.
  • If you haven’t received your confirmation email(s) and they are not in your junk folder, email exeter.helpdesk@nhs.net with the subject header ‘Profile Updater Email Access’ and ask them to confirm they have received your submission.

Who to contact if you have any problems:

Contact the NHS Digital Helpdesk if you have any problems accessing or using the DoS Profile Updater:

Useful links:

Full guidance from NHS England

This is just a summary. You must also read the full NHS England guidance to make sure you meet the Quality Payments criteria. There are 3 key documents:

  • Updated guidance for February 2019
  • Gateway Criteria Guidance
  • Quality Criteria Guidance