Safeguarding (Quality Payments)

Note: The information on this page is a summary of the requirements. We strongly advise pharmacies to read the full NHS England guidance as well – there are links at the end of this page. Download this page as a PDF.


Points available: 10 points (£320-£640) available.

What’s involved:

At least 80 per cent of registered pharmacy professionals working on 29th June must have achieved Level 2 safeguarding status for children and vulnerable adults in the last two years. If fewer than five registered professionals are working on 24th November, they all need Level 2 status to achieve the 80 per cent benchmark. Make sure staff have completed training and assessment/reassessment between 30th June 2016 and 29th June 2018.

(Note: Staff who did CPPE training/assessment before 30th June 2016 will need to complete the Level 2 e-assessment before 29th June 2018 to meet the criteria.)

Evidence required & claims process

  • Make the relevant declaration in your NHS BSA Quality Payments submission.
  • Keep a record and evidence (e.g. CPPE certificates, staff records, pharmacy record) in the pharmacy of who has completed Level 2 training and/or revalidation and when they did it.

 What does 80 per cent of registered pharmacy professionals mean?

  • The 80 per cent is based on staff head count, not whole-time equivalents. Two pharmacists who job-share 50/50 count as two people, not one.
  • “Registered pharmacy professional” means registered pharmacists and pharmacy technicians. It does not include pre-registration graduates but NHS England recommends that they complete Level 2 safeguarding training anyway.
  • Locums working on 29th June 2018 are included in the staff head count so make sure they have Level 2 status.

CPPE Level 2 Safeguarding training: Children & vulnerable adults

All pharmacists and technicians registered with the General Pharmaceutical Council can access online Level 2 Safeguarding training from CPPE. (Other members of the pharmacy team can also access Level 1 Safeguarding training via that link.)

  • Just log in to CPPE and complete the online module. (If you don’t already have a log-in, register for free here.)
  • Then take the Level 2 e-assessment.
  • Passing the e-assessment means you have Level 2 status for Quality Payments. You can download and/or print off a certificate confirming this.

Evidencing Level 2 status if you don’t have a certificate

If you completed Level 2 safeguarding training with another provider and don’t have evidence of this, you should complete the CPPE Level 2 e-assessment and download/print off your CPPE certificate. You may like to complete the CPPE module (see link above) to refresh your knowledge before doing the e-assessment.

Full guidance from NHS England

This tip-sheet is just a summary. You must also read the full NHS England guidance to make sure you meet the Quality Payments criteria. There are 3 key documents:

  • Updated guidance for June 2018
  • Gateway Criteria Guidance
  • Quality Criteria Guidance