Wigan COVID Update
‘Hot Site’ information is available by contacting email@example.com
The prescription pathway for the hot hub and hot visiting service
Wigan Borough has both hot hubs and a hot visiting service. Both services will issue any prescriptions using a paper script. The script will be double bagged before handing to the patient. The patient is advised that neither they, nor any household members who are self-isolating should take the script to the pharmacy and that they should ask a friend, family member, neighbour or carer who is not currently self-isolating to take the prescription to the pharmacy. Should a pharmacy receive a script that has been bagged they should follow appropriate IPC measures when handling the script.
Please refer to the national guidance.
Local Delivery Service
Patients meeting the COVID-19 shielding criteria need to stay at home and away from community pharmacy and dispensing doctor premises, they must be offered a home delivery option for their prescription items unless a family member, friend, relative or volunteer can collect the medicine for them.
Medicines delivery services will be commissioned from both pharmacies and dispensing doctors across England from 9 April 2020 until 1 July 2020 in the first instance but may be extended as necessary as part of the COVID-19 response. For more information Click here
In terms of the national discussions, all indications are these for shielded patients only, but the need is wider. Our colleagues in our localities have been working with local organisations to set up hubs from where patients can appoint a volunteer to collect medication on their behalf from the pharmacy and we are able to share locality hub information for your locality below.
For patients who are isolating and in need you are able to signpost them to the hub who will co-ordinate collection of the medication with the patient directly. The volunteer will attend the pharmacy, confirm the patient details and show their ID. You may receive a call ahead of their visit to confirm the medication is ready for collection.
NB. The information below has been collated to ensure Community Pharmacies can easily signpost patients into the service. The request to use this service must come from the patient directly and is not the responsibility of the pharmacy.
|Hub Set Up||Hub Contact Details||Personnel Type Collecting Meds||Other Useful Information|
Patients to be encouraged to use relative, friend, neighbour or carer in first instance.
Volunteer’s available locally via council helpline or nationally via GoodSAM.
Pharmacy advanced service available.
If none of above are an option and pharmacy unable to support patient pharmacy to refer patient to an alternative pharmacy who can meet the patient’s needs.
Relative, friend, neighbour or carer Redeployed council staff
Good SAM volunteers
Volunteer Delivery Drivers
Please note if you work for a company please check with your head office your company’s position on using volunteers before using them.
Please remember the first option is to ask the patient if they have someone who can collect for them.
Pharmacies should consider using volunteers to deliver medicines to patients as this will reduce the amount of contact the pharmacy team is having with patients e.g. one volunteer delivering to 10 patients means you are only seeing one person instead of ten thus reducing the risk of infection. This should also help reduce phone calls asking about deliveries.
For the purpose of this guidance volunteers are broadly split into two groups:
A)Re-deployed workers where you can satisfy yourself that appropriate checks have been completed, which may, where necessary include DBS checks by their employer. Also could be familiar with entering the public’s homes to undertake specific tasks
B)Individuals belonging to a volunteer group who must also be DBS checked – these individuals will be providing their time and support free of charge to individuals through belonging to the volunteer group
Please ensure that you have conducted due diligence if you are going to use either re-deployed workers or volunteers.
Things to consider (please note this list is not exhaustive;
- Identity of the re-deployed public sector worker
- It would be reasonable to check for an ID badge
- Identity of the volunteer group / individual
There is free training available for delivery drivers which covers storage of medicines in transit, vehicle security, safe delivery and dealing with undelivered medicines. See the RPS for more details (scroll down the page to the table)
Signing delivery SOP
Suitability of medicines to be delivered – a conversation with the responsible pharmacist will identify which medicines can be delivered.
Re-deployed or volunteers should not be asked to deliver Schedule 2 and 3 CDs
Please refer to the national guidance.
We would advise contractors to either access a test via the national test centre OR via the local testing arrangements.
Frontline workers, including community pharmacy staff in England, can access free testing for COVID-19, via the Department of Health and Social Care’s (DHSC) national testing service.
Testing will allow those currently unable to return to work because they or a member of their family or household have symptoms of coronavirus to know whether they do have the virus.
An online portal developed by the Care Quality Commission (CQC) will be used to allow community pharmacy staff, to book a test at one of the national test centres. This online portal is a temporary facility and it will be replaced by a permanent digital booking system; updated details of how to book a test will be provided when the new system goes live.
Testing has been available to some community pharmacy staff over the last few weeks, where this was organised at a local level by the NHS (see below)
For information about eligibility and how to access testing at a national test centre click here
In line with national guidance, NHSE/I are mobilising testing for health and social care staff.
Eligibility for testing is as follows:
- Self-isolating because NHS worker is symptomatic: In this instance the NHS keyworker is the only eligible person in their household to receive a COVID-19 test. No other members of their household are eligible.
- Self-isolating because an adult (over 18) in their household is symptomatic, but the key worker is not: In this instance only the adult household member(s) of the NHS keyworker is eligible to come to a test centre to receive a COVID-19 test. It is that household member(s) whose data must be collected and sent to The National Test Centres – with the key workers name noted. The key worker will not receive a test. If more than one household member is symptomatic, but not the NHS worker, then all household members should be tested.
- Self-isolating because a child (under 18) in their household member is symptomatic, but the key worker is not: we are awaiting further guidance on this
- Self-isolating for other reasons: If the NHS keyworker is self-isolating for other reasons and is not themselves symptomatic, they are not eligible to be tested.
This update contains important information for community pharmacy teams about the ongoing response to the COVID-19 pandemic.
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