NHSE – key email contacts

All generic pharmacy queries for NHSE please use including MUR returns, change of hours, DBS checks support etc:  St. Chad’s 218, Hagley Road, Birmingham. B16 9RG

For non- controlled drugs incident reporting:

For complaints:

For controlled drugs incidents: . Please make sure that you report all controlled drug incidents as well as following your internal procedures.

NHSE Contacts and PCSE changes

Pharmacy Market Entry applications:

From Monday 18th April any new applications should be sent directly to the Leeds office as detailed below.  Please note; the address below is the main hub for receiving post, the Darlington office will forward your applications onto the Leeds office.

Email: Website: Post:      PCSE Enquiries, PO Box 350, Darlington, DL1 9QN Tel:         0333 0142 884 Fax:        0113 277 6912 *03 telephone numbers were designed for not-for-profit organisations, charities and public bodies to offer customers a single point of contact nationally. Calls cost no more than calls to geographic (01 or 02) telephone numbers.

Note the market entry guidance and application forms can be found on the NHSE website:

Document Handling and EPS2 Dispensing Tokens:

All supplies orders should be placed through the PCSE Portal. All contractors will need to register their practice to use the portal at:

MUR/NMS Quarterly Reporting:

You will have been informed in advance by NHSBSA and NHSE; but this change may be as early as January 2017. You will then have to send returns via a form to NHSBSA. Once an area is switched you will either upload the completed quarterly spreadsheets to the NHS BSA portal or you can key the individual figures from your completed quarterly spreadsheets into an online survey tool.

Pharmacy contractors must submit the completed MUR and NMS electronic reporting templates to the NHSBSA within 10 working days from the last day of the quarter the data refers to (last day of June, September, December and March).

More information at:

Information is correct as of 23/12/2016 –


Payment Queries:

Any payment queries initially to be to be emailed to: .  This inbox is monitored daily.  Any payment queries will be dealt with accordingly. Someone from the team will contact you if further information is required before sending your payment request to LASCA. Tel: 01772 221314. PCSE, 3 Caxton Road, Fulwood, Preston, PR2 9ZZ

Please send your Pre-Registration Application forms directly to LASCA

Opening Hours:

Bank Holiday Rotas:

Change of Core/Supplementary hours:

Note the forms can be found on NHSE website

Pharmacy Annual Submissions:

To be completed annually and submitted no later than 10 working days from the last day of March.  Please submit your reports to:

Clinical Waste:

Sandra Wilding, Admin Support. Please call 0113 824 8735 or email:

A new single national complaints line for patients as follows:

0300 311 2233 E mail address for complaints

Controlled drugs:

Until further notice and with immediate effect,  Dr Kiran Patel is the newly appointed CD Accountable Officer (CDAO) for NHS England Midlands & East (West Midlands). He currently holds the post of Medical Director within the organisation, is also a consultant cardiologist at Heart of England NHS Trust and an Honourable Reader at University of Warwick.

Dr Patel’s contact email is . Any urgent matters requiring the CDAO’s attention can be sent using this email.

Please remember all other CD enquiries and incidents should be sent to NHS Arden & GEM Medicines Optimisation Team, please find below the contact details.  For any telephone enquiries regarding CDs – 0121 611 0813


Police Controlled Drugs Liaison Officer for the West Midlands

Gareth Cooper, Detective Constable 9409, Tel: 101 ext. 872 3045 Mobile: 07901 103413


Non Controlled drug incidents:

For reporting all Non-Controlled Drugs related pharmacy incidents: medication/dispensing errors and general concerns. Please email

Smartcards RA:

Herefordshire: Hoople ICT Service Desk (01432) 260160 or

Worcestershire: 01926 495321 ex 4464