Community Pharmacist Consultation Service (CPCS)

The service was commissioned from 29th October 2019 in community pharmacies signed up and registered to be able to provide it




Update: July 2021

The following flowchart has been produced for contractors by LLR LPC and the useful webinar by PCPA and NPA:

Update: February 2021

Animation and infographic launched by PSNC explaining how GP practices can refer into the NHS Community Pharmacist Consultation Service (CPCS):

VirtualOutcomes training available:

Update: December 2020

Update: November 2020 (further updated in March 2021)

The NHS Community Pharmacist Consultation Service (CPCS) is being extended across England to include referrals from general practices as well as from NHS 111.

GPs will be able to refer patients to community pharmacies to receive a CPCS consultation for minor illness (unlike NHS 111, GPs cannot refer patients for an urgent supply of a medicine or appliance).

Updated service documents are listed below:

NHS Midlands engagement events:

RPS training available:

CPCS connects patients who have a minor illness or need an urgent supply of a medicine with a community pharmacy. 

CPCS takes referrals to community pharmacy from NHS 111 (and NHS 111 online for requests for urgent supply), but there are plans for referrals to be taken from other parts of the NHS in time. The service aims to relieve pressure on the wider NHS by connecting patients with community pharmacy, which should be their first port of call and can deliver a swift, convenient and effective service to meet their needs.

This commissioned service provides the opportunity for community pharmacy to play a bigger role than ever within the urgent care system.

CPCS replaces the previous NUMSAS and DMIRS pilots which are now decommissioned.

Service Specification & Toolkit

NHS England & NHS Improvement have recently published these documents to share with your team:

LLR LPC recommends that these documents are read by and discussed with your pharmacy team

PharmOutcomes User Guide (Urgent Supply)

Patient Flow Diagrams

Further information

More detailed information is available be read on the following PSNC CPCS home page: