Community Pharmacy Forward View

The Community Pharmacy Forward View, published by PSNC and Pharmacy Voice, with the support of the RPS English Pharmacy Board, on 30th August 2016, sets out the sector’s ambitions to radically enhance and expand the personalised care, support and wellbeing services that community pharmacies provide.



In the scenarios outlined in the document, pharmacy teams would be fully integrated with other local health and care services in order to improve quality and access for patients, increase NHS efficiency and produce better health outcomes for all.


The Community Pharmacy Forward View sets out the organisations’ shared ambition for the sector, focused on three key roles for the community pharmacy of the future:

  1. As the facilitator of personalised care for people with long-term conditions
    Community pharmacists and their teams will support people with long-term conditions and their carers by providing a one-stop hub for advice, treatment and coordination of care related to medicines. This will include support following diagnosis, monitoring and adjusting treatment according to outcomes defined in an individual’s care and support plan, and ensuring that all medicine’s related aspects of care are managed safely and efficiently when someone’s circumstances change, for example when admitted to or leaving hospital.
    To achieve this vision, community pharmacists and their teams will work in partnership with their colleagues across the wider health and care system. In some areas, people will be able to register with a community pharmacy to coordinate their care and support them with management of their long-term condition, where this is agreed as appropriate between the individual, their GP and pharmacist.
  2. As the trusted, convenient first port of call for episodic healthcare advice and treatment
    Thinking ‘pharmacy first’ for non-emergency episodic care will become the public norm. To achieve this vision, systems that enable seamless triage to and referral from community pharmacy will be included in all local urgent care pathways and in the NHS 111 service. Pharmacies will provide access to diagnostics and be able to make appointments with other health professionals. Pharmacists will be able to prescribe as well as supply products.
  3. As the neighbourhood health and wellbeing centres centres, becoming the ‘go-to’ destination for support, advice and resources on staying well and living independently in later life. As a trusted local community resource, all pharmacies will be connected with other organisations that support health, wellbeing and independence – ranging across local community groups, charities, places of worship, leisure and library facilities, social care, education, employment, housing and welfare services – and will be able to refer and sign-post people to them.
    Many of these scenarios are already happening in pharmacies across the country, or could be if we had the right support and incentives in place. Our ambition is that with the right supporting systems, processes and incentives in place, and a rigorous focus on implementation and continual improvement, community pharmacy can and will deliver these three outlooks consistently across the country, enabling effective planning and commissioning of person-centred services from the community pharmacy network.

Link to the PSNC site:

Download the Full document and Executive Summary