CD Management and NHS England Contacts

Reporting of all CD incidents and concerns

All CD incidents, irregularities with the dispensing or prescribing of controlled drugs, concerns must be reported.This includes instances where pharmacists are concerned at levels of CD prescribing.

Destruction of expired Schedule 2 controlled drugs

Expired pharmacy CD stocks must be destroyed and witnessed by a person authorised by the CDAO (unless your pharmacy is part of a multiple chain, who can authorise their own witnesses). To arrange for an authorised witness for the destruction of expired Schedule 2 controlled drugs, please contact

New email address for the reporting of all CD incidents and concerns :

CD reporting

Please ensure you report CD incidents via the online reporting tool.

There have been cases in the community where Pharmacies have not submitted reports on CD errors.

Please remember to register via the web link if you have not done so already.

Tutorial videos are available on tutorials/

CD destruction requests

Please note that CD destruction requests must be made online via the online CD reporting tool.

Reminders for CD destruction requests will not be sent through the post. It will be up to individual contractors to manage the safe storage of their out of date or damaged stock CDs and to request a destruction visit when appropriate.

Key Contacts

NHS England Central  Midlands Controlled Drug Support Team

Controlled Drugs Accountable Officer / Head of Pharmacy


Controlled Drugs Support Team:

    • Tina Goudie, Medicines Governance Pharmacist (Fosse House)
    • Gillian Castanha, Pharmaceutical Prescribing Technician (Fosse House)


Email address for communication with the CDAO Team :


CD Newsletters are all listed on the following LLR LPC website page: