Third Party Ordering Removal (East Leicestershire & Rutland CCG)


East Leicestershire and Rutland CCG are undergoing a removal of third party ordering process in the area as of February 2017 as part of a phased rollout process for adoption in April 2017.

The consultation process started in June and key recommendations were put forward by the LPC , 70 contractors and CCA representatives in response to the consultation questions to input into the stakeholder engagement exercise.

The engagement survey questionnaires were administered to the three key stakeholder groups: Patients, General Practice and community pharmacies. The aim of the engagement was to obtain

  1. Feedback from stakeholders about current repeat prescription ordering routes
  2. Views regarding the cause of medicines waste and how they would be affected if any changes were made to any of the available routes
  3. Views of how the current routes and processes could be improved

The key recommendations from the LPC included:

  1. Adopting eRD as an alternative
  2. Patient consultation and choice/needs of the patient to be taken into consideration
  3. Adoption of a phased rollout to minimise disruption
  4. Development of joint communications and SOP’s to ensure processes are clear and understood by all parties; most importantly patients
  5. Development of a process to identify vulnerable, housebound and other patients who may still need support and cannot self-manage the process of ordering online or direct ordering from the surgery due to mobility, transport issues etc

East Leicestershire & Rutland CCG completed initial engagement exercises at the start of 2016.  The initial steps involved the CCG undertaking a full engagement exercise with key stakeholders.