Third Party Ordering Removal (East Leicestershire & Rutland CCG)
East Leicestershire and Rutland CCG are undergoing a removal of third party ordering process in the area as of February 2017 as part of a phased rollout process for adoption in April 2017.
The consultation process started in June and key recommendations were put forward by the LPC , 70 contractors and CCA representatives in response to the consultation questions to input into the stakeholder engagement exercise.
The engagement survey questionnaires were administered to the three key stakeholder groups: Patients, General Practice and community pharmacies. The aim of the engagement was to obtain
- Feedback from stakeholders about current repeat prescription ordering routes
- Views regarding the cause of medicines waste and how they would be affected if any changes were made to any of the available routes
- Views of how the current routes and processes could be improved
The key recommendations from the LPC included:
- Adopting eRD as an alternative
- Patient consultation and choice/needs of the patient to be taken into consideration
- Adoption of a phased rollout to minimise disruption
- Development of joint communications and SOP’s to ensure processes are clear and understood by all parties; most importantly patients
- Development of a process to identify vulnerable, housebound and other patients who may still need support and cannot self-manage the process of ordering online or direct ordering from the surgery due to mobility, transport issues etc
East Leicestershire & Rutland CCG completed initial engagement exercises at the start of 2016. The initial steps involved the CCG undertaking a full engagement exercise with key stakeholders.