Changes to the NHS Terms of Service in 2020 – Regulations Explainers


On 20th October 2020 new NHS regulations were laid to introduce changes to the Terms of Service for pharmacy contractors.

Some of these changes relate to the coronavirus pandemic, but most are changes which were previously agreed as part of the 5-year Community Pharmacy Contractual Framework (CPCF) and were originally planned to be introduced in July 2020.

The following PSNC website page provides details of the CPCF settlement 2019/20 to 2023/24:


PSNC has issued a series of 14 ‘Regs explainer’ articles to help pharmacy contractors and their teams to understand the new requirements.

LLR LPC recommend all pharmacies review the articles to ensure they are meeting their Terms of Service.

To assist your team in achieving this, you can access all the articles from the following ‘LLR LPC Regs Explainer Index’ document – links to each article and dates can be found in the document.

LLR LPC would encourage you to refer to this document and access the information to ensure you are fully compliant.

Alternatively, you can access the information from the following PSNC website page: