CPCS Urgent Supply: Managing the onward referral of a patient when an item is NOT in stock

CPCS Urgent Supply: Managing the onward referral of a patient when an item is NOT in stock

December 21, 2020

Useful reminder of the correct process to follow if you receive a CPCS Urgent Supply referral from 111 but do not have the stock available to complete the service.

Please follow the procedure as explained on page 7 of the PharmOutcomes User Guide:

Key points:

  • Do NOT reject the referral
  • Do NOT refer patient back to 111 for a new referral
  • Find out which pharmacy nearby has the required item in stock (telephone them to check)
  • Follow the PharmOutcomes process, then send the referral document to the other pharmacy via NHS email. PharmOutcomes will produce a PDF document (see example below) which contains all the required information necessary for the receiving pharmacy to complete the service.
    • The document shows the referral ID number that the destination pharmacy will need to use to first access the referral and then later claim payment for service
  • Clarification of payment: In the case of an onward referral of a CPCS patient, both the referring pharmacy and the onward referred to pharmacy are able to claim the £14 service fee (the pharmacy supplying the medication will also claim the drug fee).


Further information on CPCS can be found on the following LLR LPC website page:

 



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