Pharmacy Advice Audit 2021

Pharmacy Advice Audit 2021

January 25, 2021

Paperwork and guidance are now available for contractors.

LLR LPC recommends that all pharmacies participate in the audit.

Community pharmacy contractors can now access guidance about the upcoming PSNC Pharmacy Advice Audit for 2021, including full details of how to take part.

How to take part?

  • The PSNC audit has been road-tested by ten pharmacies to make it as simple as possible to carry out.
  • It can be carried out in just a single day in the week commencing Monday 25th January.
  • A team briefing sheet, audit template and digital guide are now available below to support contractors and their teams in preparing to undertake this audit.
  • Audit resources

Why take part?

Pharmacy teams are being encouraged to take part in an audit that will capture information about the reasons why people choose to visit community pharmacies.

  • PSNC is increasingly concerned about:
    • the pressures that pharmacy teams are under during the COVID-19 pandemic
    • about reports that general practice teams are referring patients to pharmacies for consultations informally, rather than via the agreed Community Pharmacist Consultation Service (CPCS) route
  • This audit will provide a critical temperature check as:
    • the data will allow PSNC to quantify how many unfunded GP referrals are taking place
    • it will tell PSNC more about impact that COVID-19 is having on pharmacy teams and on the advice that patients are seeking from you.
    • it will provide crucial evidence for PSNC’s ongoing funding discussions with HM Government and the NHS


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