Medicines Support Service

Due to Covid-19 Norfolk Medicine Support Service are adhering to government guidance and are unable to undertake face to face assessments with patients in their own homes.  The service is keen to continue to ensure that patients receive support with avoidance of hospital admissions, and so for patients deemed as high risk in non-medicine compliance where possible telephone assessments will be undertaken.  We will endeavour to be pragmatic in our approach to prevent pharmacies having to produce additional workload by filling MDS. Where MDS is required then the NMS team will speak to pharmacies in the first instance to agree capacity to support.


The distribution of compliance aids will continue to be dispatched with minimal disruption to service. – we thank you for your understanding


Norfolk are very lucky to have a service designed to assess and cater for those who have issues in taking their medicines which go beyond simple adjustments in the pharmacy.

Norfolk Medicines Support Service,

Adult Community Services

Floor 3, County Hall

Martineau Lane



Tel: 01603 223754

Fax: 01603 224108



New update for NMSS November 2019


Equality Act Guidance

Please find below a copy of the presentation that Helen Wilson gave Equality Act Assessments and Norfolk Medicines Support Service Presentation.

Please remember to follow the equality act guidance before and during any referral to the service – Equality Act Guidance for Suppliers


Below are all the updated Medicines support service the documents for 2017:

Intro Letter Resource Pack Mar 17

Equality Act Guidance for Suppliers v1.1

NMSS Suppliers Guidance v1.0

MAR Referral Form v2.0

Medication Independence Assessment Tool v1.1

Medicines Referral Form 1

Medicines Referral Form 2

MSS Re-assessment-Form-v2.0

Suppliers Newsletter May 2016


Claim Form – Please Use PharmOutcomes claim form

If there is any other information that is needed and not listed above please contact NMSS on the details above.

From the 1st October 2015 all supplies form MSS patients should be reported using the PharmOutcomes system – all contractors have been notified by post and the following guide explains the use of the system – MSS Guide