Smartcard Help

If you require help with your smart card please review the documents below:


This is a guidance for users to self-renew version 8 cards.

Smartcard Guidance’s and Leaflets

Appropriate documents required to register for a smartcard

PC Specifications

How to raise a Smartcard Service desk call


If you still need help with an existing Smartcard or need to order a new Smartcard please log a call through the dedicated RA Service Desk  : Telephone: 0300 303 2733 or via the Self Service Portal 

Only a Sponsor can log a call on your behalf for any smartcard query

Each CCG area is set up with a satellite site where an RA Agent will be based for a day. The benefits of this is that anyone from that (or any other) area can make an appointment to attend the clinic and new users (subject to the production of the correct ID details) will be issued with a smartcard there and then at the pre-arranged appointment. Also any users who are experiencing smartcard issues could attend to have their smartcard repaired or certificates updated.  The RA clinic hours will be 10-3pm. Below, are the locations, days and times of the RA clinics.  Please note these clinics will replace the current system of RA Agents visiting individual sites. Please ensure you arrange an appointment at your chosen site via the RA ServiceDesk : Telephone 0300 303 2733 or via the Self Service Portal


CCG Area Site Name Site Address Weekday Frequency
North Norfolk Birchwood Surgery Park Lane, North Walsham NR28 0BQ. Monday  Fortnightly
Great Yarmouth & Waveney Beccles House 1 Common Lane North, Beccles,Suffolk NR34 9BN Friday  Fortnightly
Norwich Lakeside 400 Broadland Business Park, Old Chapel Way, Norwich NR7 0WG



West Norfolk Manor Farm Surgery Mangate St, Swaffham, Norfolk PE37 7QN  Tuesday Fortnightly
Kings Lynn St James Medical Practice St James Medical Practice, County Ct Rd, King’s Lynn PE30 5SY Wednesday Monthly
South Norfolk Wymondham Medical Centre Postmill Lane, Wymondham, Norfolk NR18 0RF  Thursday Fortnightly