NHS England Midlands and East (Central Midlands)

This is one of the larger Area Teams in England and covers approx. 2.8 million in Hertfordshire, Luton, Bedfordshire, Milton Keynes and Northamptonshire.

It covers  7 CCGs, 7 NHS acute trusts, 6 Local Authorities and associated “Health and Wellbeing Boards”, 4 local community and/or mental health care service providers, 3 ambulance trusts and a range of independent and third sector organisations.

They commission primary health care services from Pharmacy, GPs, Primary Dental Care Practices and Optometry services.  In addition, they work with Local Representative Committees including the LPC to support on-going development, improvement and sustainability of primary care.

The team is based at Charter House in Welwyn Garden City, Hertfordshire with a few people at Francis Crick House in Northamptonshire.

HQ contact details

Charter House,
Welwyn Garden City,


Charter House (Welwyn Garden City) Switchboard 0113 824 8686
Francis Crick House (Northampton) Switchboard 01604 651100
Lisa Giles Pharmacy Care Assistant Contract Manager



0113 824 8858

Jane Bray Support Contract Manager (Pharmacy) 0113 824 8830 janebray2@nhs.net
Alan Spicer Primary Care Support Officer 0113 824 8892


INTERNAL COMMUNICATIONS england.communications@nhs.net
COMPLAINTS england.hsmcomplaintsteam.nhs.uk

Please note: New GEM Service desk contact eg for Smartcard issues

Phone: 0300 1231020 (for all clinical system, RA and IT related issues)

Email: ITServiceDesk@gemcsu.nhs.uk