Community Pharmacist Consultation Service (CPCS)

The service connects patients who have a minor illness or need an urgent supply of a medicine with a community pharmacy.

The CPCS takes referrals to community pharmacy from NHS 111 (and NHS 111 online for requests for urgent supply), but there are plans for referrals to be taken from other parts of the NHS in time. The CPCS aims to relieve pressure on the wider NHS by connecting patients with community pharmacy, which should be their first port of call and can deliver a swift, convenient and effective service to meet their needs.

The CPCS provides the opportunity for community pharmacy to play a bigger role than ever within the urgent care system.

To register to provide this service, the contractor must complete the CPCS registration declaration within the MYS portal.

Once registered for the service, from 29 October 2019 contractors must be able to receive and complete any referrals made to them by NHS 111, as referrals could commence at any time following registration. A pharmacy’s registration on the MYS portal will be notified to the local Directory of Service lead and a profile for the CPCS service will be set up for the pharmacy. Only at that point will patients be referred to the contractor


When a pharmacy provides the service, they can claim a £14 fee per completed consultation.

This payment model will be reviewed for 2021/22 onwards, depending on factors such as volume of service.

All payments must be claimed via the NHSBSA Manage Your Service (MYS) portal; no paper-based claims process is available for the service. The CPCS IT system (Sonar or PharmOutcomes) will be able to pre-populate claim information in MYS each month, so that the contractor then just needs to login to MYS at the start of the following month to confirm that the information is correct and to submit the claim.

From 1st April 2020, the pharmacy must have IT equipment accessible within the consultation room to allow contemporaneous records of the CPCS consultations to be made within the CPCS IT system.  PharmOutcomes are contracted to provide the IT support for the service in 2019/20.


More information and updates can be found on the PSNC website –