Annual NHS complaints report now due

Annual NHS complaints report now due

April 2, 2019

Community pharmacy contractors are reminded of the need to prepare their annual NHS complaints report for 2018/19.

The annual complaints report covers a number of aspects and must be available to any person on request. Information and guidance on how to compile the report can be found on the NHS Complaints Procedure part of the PSNC website.

A copy of the completed report should be sent to the pharmacy’s local NHS England team as soon as practicable after 31st March 2019. Even if a pharmacy has not received any complaints, the contractor must prepare a complaints report confirming that they have received no complaints as part of their terms of service.

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