Arrangements for full CPAF Questionnaire

The full version of the Community Pharmacy Assurance Framework (CPAF) questionnaire is now open for completion.

Whilst all community pharmacies in England were asked to complete a screening questionnaire as part of NHS England and NHS Improvement’s (NHSE&I’s) contract monitoring process, some contractors will also be invited to complete the full CPAF questionnaire.

Pharmacies may be selected for the full CPAF questionnaire if, for example, they did not complete a screening questionnaire or if there are concerns about the pharmacy relating to patient safety. Some pharmacies may also be selected to validate their screening questionnaire answers.

The selected pharmacies will have until 28th November 2021 to complete the full CPAF questionnaire on the NHS Business Services Authority (NHSBSA) website. If you have a query about accessing or using this questionnaire, please email nhsbsa.cpaf@nhs.net, including your pharmacy ODS/F code and pharmacy contact details.

In December 2021, NHSE&I will decide which pharmacies to visit as part of its contract monitoring work. A visit is more likely if a pharmacy has been selected to complete the full CPAF questionnaire, but the completed questionnaire does not provide NHSE&I with sufficient assurances of compliance and quality under the Community Pharmacy Contractual Framework (CPCF). Visits are due to take place between January and March 2022.

For further information and the latest news on Contract monitoring, please visit our contract monitoring webpage.