Ask PSNC: FAQs on the C-19 test distribution service

Ask PSNC: FAQs on the C-19 test distribution service

April 9, 2021

The Services Team at PSNC has received a number of queries on the NHS community pharmacy COVID-19 lateral flow device distribution service. Below are some of the questions asked this week.

Q. Will the details of community pharmacy contractors signed-up to provide the service have to be manually entered on the NHS Test and Trace Site Finder map?
No. Contractors’ details will be automatically added to the map when they sign up to provide the service via the Manage Your Service (MYS) portal. All the details for contractors will be managed by the NHS Test & Trace team.

Q. Will contractors incur a surcharge if they order test kits from Alliance Healthcare, but they are not the pharmacy’s main wholesaler?
No. There will be no surcharges incurred against orders for the test kits.

Q. Do I need to maintain a record of stock received other than on MYS?
Yes. Contractors should maintain a record of stock received from wholesalers which is retained for six months from the date on which the stock was delivered to the pharmacy. A template to use to maintain these records is available on the C-19 lateral flow device distribution service webpage.

Q. If I am ordering test kits from more than one source, are there any additional points to consider?
Yes. Where a contractor orders test kits from more than one wholesaler, they are advised to either store kits from different wholesalers separately or have some way to identify which stock has come from which wholesaler. This is to enable contractors to identify which stock may be affected in the event of a product recall linked to a lot supplied from a particular wholesaler.

Q. The service specification indicates contractors can hand out two boxes per transaction and up to four boxes where pharmacy teams are acting under the professional discretion of a pharmacist. Does the pharmacist have to authorise supplies each time more than two boxes are requested?
No. The pharmacist retains overall responsibility and discretion in the provision of the service and therefore can provide guidance to their team about how they want the service to operate. They can supply a maximum of four boxes per single transaction. Where there are any concerns in relation to a request for test kits, pharmacy teams should involve the pharmacist in the transaction.


More FAQs on the service can be found on the C-19 lateral flow device distribution service webpage.


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