Ask PSNC: FAQs on the C-19 test distribution service

Ask PSNC: FAQs on the C-19 test distribution service

April 7, 2021

The Services Team at PSNC has received a number of queries on the NHS community pharmacy COVID-19 lateral flow device distribution service. Below are some of the questions asked this week. 

Q. Is ‘Pharmacy Collect’ and the NHS community pharmacy COVID-19 lateral flow device distribution service the same service?
Yes. Pharmacy Collect is the public facing name for the NHS community pharmacy COVID-19 lateral flow device distribution service.

Q. How do contractors sign up to the Lateral Flow Device Distribution Service?
Contractors can sign up to provide the service by completing the Lateral Flow Device Distribution Service declaration on the NHS Business Services Authority’s (NHSBSA) Manage Your Service (MYS) portal.

Q. Do contractors need to update their NHS website profile and their Directory of Service (DoS) profile when they have signed up to provide the NHS community pharmacy COVID-19 lateral flow device distribution service to show that they are now providing this service?
No. The NHS Test and Trace Site Finder map is the website that the public will use to identify which pharmacies are providing the service.

Q. Will I need to provide my wholesaler(s) with any specific information or declarations to order test kits for the service?
No. The NHSBSA will provide wholesalers with a list of contractors that have signed up to provide the service.

 Q. I have asked a person who wants to collect a lateral flow device test kit why they need the tests, and their reason is not one of the ones listed in the service specification (school related, leave the house for work, local council advised them to test or GP/healthcare professional advised them to test). Can I still provide the tests?
Yes. Everyone in England is to be given access to two free coronavirus tests a week. If their reason, is not one of the four listed in the service specification, pharmacy staff should select ‘Other’ and record the reason why the person is requesting the supply.

 

More FAQs on the service can be found on the C-19 lateral flow device distribution service webpage.

 



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