UPDATED! Ask PSNC: Pharmacy Quality Scheme FAQs

UPDATED! Ask PSNC: Pharmacy Quality Scheme FAQs

February 20, 2020

The team at PSNC has received a number of queries on the Pharmacy Quality Scheme (PQS). Below are some of the questions asked in recent weeks.


Q. How do I enter the details of my Primary Care Network Pharmacy Lead in the MYS PQS declaration?
A. During completion of the PQS declaration, contractors will be asked to enter the name of the Pharmacy PCN lead. The contractor will be presented with a blank text field in which either the PCN name, the Lead’s name, the Lead’s pharmacy or the Lead’s pharmacy’s F code may be entered.

Once some text has been entered, the system will present the contractor with a list of related results. Clicking on an item from this list will automatically enter the full details in the text field. If the wrong item is selected, this can be deleted by the contractor and a further search carried out.

In an instance where the NHSBSA has no data relating to the PCN, text can be entered manually without the use of the related results.

There have been a small number of changes to the Pharmacy Lead in some PCNs since the time that the data was collated by the NHSBSA. If you believe that the name of the PCN Lead given by the MYS system is incorrect, enter the details you believe to be correct. In these rare cases, it will help with post-payment verification to follow up your declaration with an email to the NHSBSA (nhsbsa.pharmacysupport@nhs.net) to make them aware of the situation.

The NHSBSA Provider Assurance Team will review and update the PCN Pharmacy Lead data file following the submission of declarations to help support the inclusion of pharmacies in the development of PCNs.

Q. I didn’t undertake the diabetes criterion within the Prevention domain, but there doesn’t seem to be a way to record that on MYS. What should I do to complete my declaration?
A. MYS has not been configured to allow a contractor to state they did not undertake the diabetes criterion, so where this is the case, the contractor will need to answer yes to the following question:

Did the pharmacy have any prescriptions for patients with diabetes aged 12 and over between 1 October 2019 and 31 January 2020?

The contractor should then complete the following six questions regarding the number of patient interactions by entering zero. The contractor will then be able to continue to make and submit their declaration. Once they have submitted their declaration, they should email the NHSBSA (nhsbsa.pharmacysupport@nhs.net) to highlight that they did not undertake the diabetes criterion and have had to use the workaround in the MYS declaration.

Q. What should I do if I have already completed my PQS declaration, but the PCN Pharmacy Lead has now changed to a different individual?
A. Your declaration of the name of the PCN Pharmacy Lead was correct at the time of declaration and made in good faith, so the change in the Lead will not affect the pharmacy’s PQS payment. To avoid the NHSBSA having to check with you about the name of the Pharmacy Lead when they undertake the validation of that data, you can email the NHSBSA (nhsbsa.pharmacysupport@nhs.net) to highlight the change in the Pharmacy Lead.

Where possible, it would also be appropriate for the previous Pharmacy Lead to email the NHSBSA to let them know that they are no longer the Lead.

Q. What should I do if I have made a mistake in my PQS declaration and have claimed for a criterion that I did not achieve?
A. Email the NHSBSA (nhsbsa.pharmacysupport@nhs.net) to let them know about the incorrectly claimed PQS criterion, so this can be amended in the MYS data before payments are calculated.

Q. What should I do if I have made a mistake in entering some of the data related to the audits I have undertaken as part of the PQS?
A. Incorrect audit data can be highlighted by emailing the NHSBSA (nhsbsa.pharmacysupport@nhs.net) to let them know and provide the correct audit data. It won’t be possible for your claim to be amended if you have not correctly claimed for a criterion, but it may be possible for the audit data to be amended in due course, to ensure the overall audit data reflects the activity that pharmacies undertook.

Q. When entering data on the medicines safety audits, I receive a message stating that “The total number who agreed or did not agree should not be more than the total number of patients dispensed [the medication]”. How do I proceed through the medicines safety audits when a number of patients did not agree to discuss their medication?
A. When entering figures in response to the questions below, these should total the number of patients who were dispensed the medication, regardless of whether the patients declined to discuss this with pharmacy staff:

How many patients (or their representatives) agreed to discuss their [medication, e.g. valproate] with a pharmacist at the pharmacy?
Agreed – 2
Did not agree – 2

How many patients were given advice and information in line with the MHRA Drug Safety Update 2018, including the potential impact on an unborn child?
Number given advice – 1
Number not given advice – 3

Q. I have identified 0 patients at my pharmacy who are receiving valproate, how do I submit this data correctly?
A. When asked “Have you completed the PQS valproate audit?”, you must answer ‘yes’ to show that you have attempted to identify patients receiving this medication. You will later be asked for the dates over which you carried out the valproate audit and the number of patients you identified. Entering this information will ensure that you still meet this particular audit.

Further FAQS can be found on the Pharmacy Quality Scheme FAQs page.

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