Ask PSNC: Quality Payments FAQs


Ask PSNC: Quality Payments FAQs

January 14, 2019

The team at PSNC has received a number of queries on the Quality Payments Scheme. Below are some of the questions asked in recent weeks.

Q. How can I check whether my pharmacy meets the gateway criteria?
The NHS Business Services Authority (NHSBSA) publishes a gateway criteria compliance report which is updated every week to show whether contractors have met four out of the five gateway criteria. Contractors are assessed whether or not they have met the Advanced Services, NHS website, Community Pharmacy Patient Questionnaire and NHSmail gateway criteria.

For cyber security reasons, confirmation of the fifth gateway criterion – compliance of the NHS Digital Warranted Environment Specification – will be sent by NHSBSA to each contractor’s shared NHSmail accounts (some companies have requested that information about the WES gateway criterion is emailed to a representative at their head office rather than to individual pharmacy premises-shared NHSmail accounts).

Q. Does a ‘super user’ personal NHSmail account linked to a pharmacy’s shared NHSmail account contribute to the requirement of having two active linked NHSmail accounts for the gateway criteria?
No. A super user account is not considered as an active, linked personal account and will not contribute to the requirement to have a minimum of two linked accounts. The linked accounts should belong to users who are involved in providing pharmaceutical services on a day-to-day basis at the individual pharmacies their account is linked to.

Q. What duration of time should my pharmacy’s written patient safety report cover?
To meet the February 2019 review point, contractors that previously wrote a report for the June 2018 review point must have updated that written safety report since 29th June 2018 (the last review point) to incorporate learnings since that date. Contractors who have not previously claimed for the patient safety report quality criterion, will need to ensure their report covers the last 12 months.

In addition to the above, contractors must also evidence learning on prevention of NHS Improvement’s list of top five look-alike sound-alike (LASA) errors and put in place actions to prevent these. More information is available on the Quality Payments – Patient safety report page.

Q. For the patient safety report criterion, can we continue to submit incident reports via a third party, for example, the National Pharmacy Association rather than direct to NRLS?
Yes. If the third party reports these errors to the NRLS on your behalf, you are not required to report them directly to the NRLS in addition to the third party.

Q. Are non-GPhC registered staff able to register with Centre for Pharmacy Postgraduate Education (CPPE) to complete the Children’s oral health training?
Yes. CPPE has enabled non-GPhC registered staff members to register on the CPPE as ‘non-registrants’ to complete this training material.

If contractors have members of staff who are unable to register with CPPE, e.g. those not having a work or personal email address to access registration, then they can complete an open assessment for Children’s oral health without registration.

Whilst this will enable the staff member to undertake the assessment and, when successful, print off or save the PDF certificate as evidence of meeting this criterion, however this will need to be done immediately after the assessment as it cannot be saved on the CPPE website. It will not be possible for CPPE to provide any personalised support, feedback or a CPPE record for that member of staff. Contractors are therefore recommended to encourage staff members to register with CPPE to complete the assessment if at all possible.

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