Ask PSNC: Quality Payments FAQs

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Ask PSNC: Quality Payments FAQs

January 21, 2019

The team at PSNC has received a number of queries on the Quality Payments Scheme. Below are some of the questions asked in recent weeks.

Q. How do I upload the Community Pharmacy Patient Questionnaire results to the pharmacy’s NHS website page?
user guide on the process to follow to upload the CPPQ onto an NHS website profile is available on the NHS website (The user guide can be found by scrolling to the bottom of the NHS website page and is listed under the ‘User guides’ section as ‘CPPQ user guide for February 2019 declaration’).

Can I change my hours on the DoS Profile Updater without informing my local NHS England team?
No. Under the Terms of Service, contractors:

  • wishing to amend the distribution of their core contractual hours must apply to NHS England for permission to change them; and
  • wishing to amend any supplementary hours, that they open additional to the core contractual hours, must notify NHS England, giving at least three months’ notice of the intended change.

Full details regarding a contractor’s contractual responsibilities regarding opening hours, including relevant application forms for changes, is available on the PSNC Opening hours page.

Q. For the asthma referrals criterion, do I need to go through all the patient records on the PMR system for the last 6 months and identify any suitable patients to meet this criterion?
No. Contractors do not need to review PMR systems to meet this criterion. There must be a process in place to identify these asthma patients as they present to the pharmacy. This process can be incorporated into daily practice (PSNC has suggested a process for referring patients for an asthma review).

Q. What duration of time should my pharmacy’s written patient safety report cover?
To meet the February 2019 review point, contractors that previously wrote a report for the June 2018 review point must have updated that written safety report since 29th June 2018 (the last review point) to incorporate learnings since that date. Contractors who have not previously claimed for the patient safety report quality criterion, will need to ensure their report covers the last 12 months.

In addition to the above, contractors must also evidence learning on prevention of NHS Improvement’s list of top five look-alike sound-alike (LASA) errors and put in place actions to prevent these. More information is available on the Quality Payments – Patient safety report page.

Q. When are we required to update our profiles on the NHS website?
Contractors must edit and/or validate their NHS website entry between 00:00 on 3 December 2018 and 23:59 on 15 February 2019.

Q.Are delivery drivers required to complete the CPPE Children’s oral health training?
If a delivery driver has an additional role in the pharmacy in which they provide healthcare advice to patients, then they will need to complete the training.




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