Ask PSNC: Quality Payments FAQs


Ask PSNC: Quality Payments FAQs

January 28, 2019

The team at PSNC has received a number of queries on the Quality Payments Scheme. Below are some of the questions asked in recent weeks.

Q. If I launch the Summary Care Record (SCR) portal, will that be sufficient to meet the WES criterion?
No. In order to assess whether or not the contractor meets the WES criterion, contractors need to access the SCR portal. Contractors do not need to access an individual patient’s SCR for their pharmacy to be assessed; contractors just need to open the ‘Find a patient’ screen.

This will allow NHS Digital to capture the pharmacy’s operating and browser details; NHSBSA can then use this data to assess whether the pharmacy has met the WES gateway criterion and inform contractors of their compliance status.  NHSBSA will send an email to each contractor’s shared premises NHSmail account, which will detail whether NHS Digital has been able to validate the pharmacy as meeting the WES gateway criterion.

Q. I have viewed my NHS website profile and my opening times (including Bank Holidays), the facilities the pharmacy provides and the services the pharmacy provides are all correct. Do I therefore meet the gateway criterion?
No. To meet the gateway criterion, contractors need to have logged in to their NHS website profile and either have edited or validated the opening times (including Bank Holiday opening times), the facilities the pharmacy provides and the services the pharmacy provides during the required time period.

Contractors must validate their profile even if their NHS website profile is correct otherwise they will not meet the gateway criterion and will therefore not be entitled to claim for a Quality Payment.

Q. I am having problems accessing my NHS website profile and can therefore not update my profile. What should I do?
Contractors that do not have editing rights to their profile, should email the NHS website service desk ( It is preferable for this email request to come from the pharmacy’s premises shared NHSmail account, as use of other email accounts may lead to a delay in editing rights being granted, while the validity of the request for editing rights is confirmed. To apply for editing rights, contractors should supply the below information, ideally by copying and pasting the table below into an email and completing the required information.

‘QPSAPPLICATION’ should be added to the subject line of the email; failure to add the code to the subject line may result in a processing delay and increase the risk of a failure to achieve this gateway criterion.

Email address (preferably the pharmacy premises shared NHSmail account): (This will be used as your username on the website).
Telephone number:
Job title:
ODS code:

Q. What is meant by two live linked NHSmail accounts?
A live linked NHSmail account is one that has been accessed within the last three months and is enabled to allow the user access to the premises-shared NHSmail account.

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