Ask PSNC: Quality Payments FAQs

Ask PSNC: Quality Payments FAQs

May 22, 2018

The team at PSNC has received a number of queries on the interim Quality Payments Scheme. Below are some of the questions asked in recent weeks.

Q. I have viewed my NHS Choices profile and my opening times (including Bank Holidays), the facilities the pharmacy provides and the services the pharmacy provides are all correct. Do I therefore meet the gateway criterion?
No. To meet the gateway criterion, contractors need to have logged in to their NHS Choices profile and either have edited or validated the opening times (including Bank Holiday opening times), the facilities the pharmacy provides and the services the pharmacy provides during the required time period.

Contractors must validate their profile even if their NHS Choices profile is correct otherwise they will not meet the gateway criterion and will therefore not be entitled to claim for a Quality Payment.

Q. Do all pharmacy staff have to be able to send and receive NHSmail from the pharmacy’s shared premises NHSmail account?
No. In most pharmacies, only three staff have been allocated a personal NHSmail account via which they can access the shared premises account. On the day of the review, as long as one pharmacy staff member can access the shared premises account, then this is sufficient to meet the gateway criteria.

Q. Do I need to share or advertise my NHSmail address anywhere to prove my pharmacy has one?
On the day of the review, as long as one pharmacy staff member can access the shared premises NHSmail account to send and receive emails, then this is sufficient to meet the gateway criteria. You should consider how you would provide evidence that you have met the criteria, i.e. retain copies of sent and received emails on the day of the review.

You could share your NHSmail address with local GP practices and other local community pharmacies to support collaborative working and communications. PSNC Briefing 026/18: Quality Payments – Evidence checklist provides contractors with examples of what constitutes acceptable evidence.

Q. What duration of time should my pharmacy’s written safety report cover?
While NHS England has not defined a time period, it is expected that the written safety report should cover the previous 12 months if possible. To meet the June 2018 review point, contractors that previously wrote a report for either of the 2017 review points must have updated that written safety report since 24 November 2017 (the last review point).

Contractors should have records of incidents, near misses and responses to medicines recalls and national patient safety alerts that would allow them to complete an annual patient safety report retrospectively and reflect on learning from these.

Q. Does the written patient safety report need to be submitted to NHS England?
No. The report does not need to be submitted routinely to NHS England, but contractors should ensure that a copy of the report is kept in the pharmacy.



Posted in:


More Latest News >

Health & Care Review

Keeping up with all the latest developments in health and care policy could almost be a full time job and...