Charging a fee to use a credit or debit card

Charging a fee to use a credit or debit card

January 4, 2018

From 13 January 2018, in most cases pharmacy contractors will no longer be able to charge customers a fee for the use of a specific payment method, such as a personal debit or credit card. This is due to the introduction of The Payment Services Regulations 2017.

In practice, this means that pharmacy businesses will not be allowed to add a surcharge or fee, when customers purchase goods or pay the NHS prescription charge using, for example, a personal credit card. This is despite the additional cost to the pharmacy when accepting such payment methods.

Contractors will no longer be able to pass on the cost of such credit cards to the customer by way of a surcharge or fee. But, contractors may decide to incorporate such costs into the price of the goods (if appropriate), or decline to accept personal credit cards if they are too costly for the pharmacy to accept.

A surcharge or additional fee may still be applied to a commercial credit card.

For more information, please visit the government website.

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