Claiming payment for the national Flu Vaccination Service

Claiming payment for the national Flu Vaccination Service

October 1, 2018

Community pharmacy contractors who have provided the national Flu Vaccination Service during the month of September are reminded of the need to claim payment for the service and reimbursement of vaccine costs.

Contractors can claim payment via the new NHS Business Services Authority (NHS BSA) digital service or, as in previous years, by submitting a paper claim form* with their FP34C submission document and prescription bundle each month.

Contractors should only use one option to claim a payment; if contractors use the digital service, they should not send a paper claim form in with their FP34C and prescription bundle for that month. Duplicate entries will be identified by NHS BSA and will require further investigation, which could delay payment.

Contractors who have a pharmacy premises shared NHSmail account should receive an email from NHS BSA today (1st October 2018), which will contain a URL to enable them to access the digital service and make a claim for payment. Guidance on how to use the new digital system is available on the NHS BSA website.

Please note, if you are using PharmOutcomes or Sonar for recording flu vaccinations, these systems do not automatically make a claim for payment. Claims for payment must be made by using either of the above options.

*Please ensure you use the correct version of the form (V1 2018/19) to avoid any delays in payment.


Q. I haven’t received an email from NHS BSA relating to the digital flu claim process today (1st October). What should I do?
NHS BSA will send all contractors an email to their pharmacy premises shared NHSmail account from the following email address: Please add this email address to your safe senders list and also check your junk/clutter mail folders in case it has been received there.

If you still do not receive an email to your premises shared NHSmail account by the end of the day on 1st October, please contact NHS BSA by email:; phone (0300 330 1349) or by text (18001 0300 330 1349) to request a new URL is sent to your pharmacy premises shared NHSmail account.

Q. If I send my claim form to NHS BSA a month later than the flu vaccines were administered, will I still get paid?
Yes. Claims for payments for the Flu Vaccination Service should be made monthly; however, claims will be accepted by NHS BSA within six months of administration of the vaccination, in accordance with the usual Drug Tariff claims process.

Q. Can I request a monthly report about how many vaccinations my pharmacy has claimed for?
Yes. If pharmacies have submitted their claims via the digital service, a request can be made to receive a monthly overview flu claim submission report from NHS BSA; this can be requested for an individual pharmacy or for all pharmacies in a payment group.

The process to follow to request the report is detailed in the NHS BSA guidance on submitting a claim for payment. Please note, if you want to receive the report on a recurring monthly basis, please state this in the email requesting the report.

Other FAQs on the new digital claiming service can be found at under the ‘Claiming payment’ section.

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