Clinical governance deadlines fast approaching – actions required by 31 March 2017


Clinical governance deadlines fast approaching – actions required by 31 March 2017

February 23, 2017

The end of the financial year (31 March) is fast approaching and community pharmacy contractors are reminded of four key deadlines relating to the clinical governance aspects of their terms of service.

The clinical governance requirements of the community pharmacy contractual framework (CPCF) cover a range of quality related issues and are set out in Schedule 4 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013.  Adherence with the clinical governance requirements is thus a part of the terms of service.

PSNC urges contractors to ensure that they have completed, or are working towards completing, the clinical governance requirements highlighted below to meet the end of year deadline.

Summary of actions to be completed by 31 March 2017



By when?

Information Governance (IG) Toolkit To complete and submit an annual IG Toolkit. 31 March 2017
Community Pharmacy Patient Questionnaire (CPPQ) To conduct an annual CPPQ and publish the results. 31 March 2017
Clinical audit To conduct two audits each year: one on a topic of your choice and one determined by NHS England (please note, no national audit has been determined for 2016/17). 31 March 2017

A fourth clinical governance requirement, whilst not due by 31 March, should be completed shortly afterwards and as such it is best to begin work towards achieving this alongside the requirements listed above.

Complaints report To prepare an annual report each year and send a copy to the local NHS team. As soon as practicable after 31 March 2017


To help support contractors in meeting the above requirements, PSNC’s Regulations and Support Team has also produced a quick reference guide identifying the actions to be completed by 31 March 2017, as well as details of ongoing clinical governance requirements.

PSNC Briefing 012/17: Upcoming clinical governance deadlines – actions to be completed by 31 March 2017

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