Clinical governance deadlines fast approaching

Clinical governance deadlines fast approaching

February 20, 2020

The end of the financial year (31st March) is approaching and community pharmacy contractors are reminded of four key deadlines relating to the clinical governance aspects of their terms of  service.

The clinical governance requirements of the Community Pharmacy Contractual Framework (CPCF) cover a range of quality related issues and are set out in Schedule 4 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013. Adherence with the clinical governance requirements is thus a part of the terms of service.

PSNC urges contractors to ensure that they have completed, or are working towards completing, the clinical governance requirements highlighted below to meet the end of year deadline.

Summary of actions to be completed by 31st March 2020

Topic Requirements By when?
Data Security and Protection Toolkit

To use the Data Security and Protection Toolkit to complete and submit an annual information governance (IG) return.

See our Toolkit webpage for more information and guidance.

31st March 2020
Community Pharmacy Patient Questionnaire (CPPQ)

To conduct an annual CPPQ and publish the results.

See our CPPQ webpage for more information and guidance.

31st March 2020
Clinical audit

To conduct two audits each year: one on a topic of your choice* and one determined nationally by NHS England and NHS Improvement (UPDATE: the national audit has been cancelled for this year).

*Please note, any audits undertaken as part of the Pharmacy Quality Scheme cannot be used as the pharmacy’s own audit.

See our clinical audit webpage for more information and guidance.

Pharmacy’s own audit deadline:
31st March 2020

National audit deadline:
CANCELLED

A fourth clinical governance requirement, whilst not due by 31st March, should be completed shortly afterwards and as such it is best to begin work towards achieving this alongside the requirements listed above.

Complaints report

To prepare an annual report each year and send a copy to the local NHS England team.

See our NHS complaints procedure webpage for more information and guidance.

As soon as practicable after
31st March 2020

PSNC guidance

To help support contractors in meeting the above requirements, PSNC’s Regulations and Support Team has also produced a quick reference guide identifying the actions to be completed by 31st March 2020, as well as details of ongoing clinical governance requirements.

PSNC Briefing 009/20: Upcoming clinical governance deadlines – actions to be completed by 31st March 2020



Posted in: ,


More Latest News >

Funding for Easter opening hours

Further to NHS England and NHS Improvement’s (NHSE&I) decision that community pharmacies in England must open between 2pm and 5pm...