CPCS Frequently Asked Questions

CPCS Frequently Asked Questions

November 25, 2019

With the Community Pharmacist Consultation Service (CPCS) now bedding in, below you will find a selection of questions about the service which PSNC has been asked by LPCs and pharmacy teams over the last few weeks.

View all our frequently asked questions on the CPCS


Q. Should the pharmacy’s consultation room be used for all CPCS consultations?
The consultation room should be used for all minor illness referrals, as the service is an alternative to the patient seeing a doctor, which would happen in a consulting room.  The consultation room should also be used in most cases for urgent supply consultations – where most of the consultation with the patient has already been conducted over the phone, there may not need to be a significant conversation with the patient and hence there may be less need to use the consultation room in that circumstance.

Q. Why do you have to phone the NHS 111 health professionals line in some areas of the country in order to speak to the GP OOH service?
In some areas, the GP OOH service and NHS 111 are integrated and hence access for patients and professionals to the GP OOH service is via NHS 111. If this is the case in the area where you practice, it should be detailed in Annex C of the service specification.

Q. What kinds of IT equipment could be used to access the CPCS IT system in the consultation room?
The CPCS IT system (Sonar or PharmOutcomes) is web-based, so any computer that allows access to the internet could be used, e.g. a desktop PC, laptop or tablet device.

Q. Can patients who do not live in England, such as temporary visitors or tourists, access the CPCS to obtain an urgent supply of a medicine or appliance?
An urgent supply via the CPCS is available to anyone in England who has recently been treated by the NHS and has received an NHS prescription for the item that is being requested. Patients treated in Wales, Scotland & Northern Ireland would be eligible, as would patients with prescriptions generated from other NHS organisations, for example, acute trusts.

For overseas patients visiting from countries outside the UK, an urgent supply under the CPCS could be made for a patient who was receiving ongoing care under the NHS with an NHS prescription and needed an urgent supply of medicines to continue treatment. For example, this might include a patient who was recently discharged from an NHS hospital or who were treated on the NHS and had received an NHS prescription under a reciprocal healthcare arrangement.

Q. A patient has contacted the pharmacy and said they had been referred for the CPCS, but there is no referral email or message in the CPCS IT system. How do I proceed?
The pharmacist should check with the patient the name of the pharmacy that they were referred to. If the patient has been referred to the correct pharmacy, the pharmacist should check again for a referral message. If no email or referral message is found, the pharmacist should contact the referring service, e.g. calling the NHS 111 Health Professionals Line (this number should be included in your SOP) . This should be recorded in the pharmacy and reported to the referring service provider as an incident.

Q. How do I claim payment for the provision of the CPCS?
All payments must be claimed via the MYS application on the NHSBSA website; no paper-based claims process is available for the service. The CPCS IT system (Sonar or PharmOutcomes) will be able to pre-populate claim information in MYS each month (from the start of December 2019 – this first claim will include activity from October and November 2019), so that the contractor then just needs to confirm that the information is correct and submit the claim.

Q. If we don’t agree with the CPCS claim information pre-populated into MYS by Sonar or PharmOutcomes, what should we do?
The claim information pre-populated into MYS will be a direct feed from Sonar or PharmOutcomes, based on the consultation information you have entered into whichever system is used in your pharmacy. If the data in MYS does not tally with your expectation, you should first check that all relevant referrals have been correctly processed in Sonar and PharmOutcomes; if a consultation has not been completed within the system, it will not appear in your MYS claim. Any consultations subsequently completed after the month end will appear in the claim created for the subsequent month.
If the above guidance does not address the discrepancy, you should contact Sonar or PharmOutcomes, as appropriate.

 



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