CPCS referrals hit 300,000

CPCS referrals hit 300,000

June 19, 2020

There have now been over 332,000 referrals via the NHS Community Pharmacist Consultation Service (CPCS) since its introduction at the end of October 2019, NHS England and NHS Improvement (NHSE&I) has confirmed.

More than 180,000 of these referrals have taken place since the end of January 2020 when the NHS began planning for the arrival of COVID-19 in the UK.

The NHSE&I data shows that nearly 190,000 people have been referred to the CPCS for the urgent supply of a medicine – with online referrals accounting for 91% of these requests in London during the COVID-19 period. 

94% (10,815) of all NHS pharmacies in England are now registered to provide the CPCS.

Sir Simon Stevens, NHS Chief Executive, said:  

“High street pharmacists are highly qualified clinical experts who are playing a key part in the NHS’s frontline response to the greatest public health threat in our history, and they are making thousands of safe, convenient consultations available every day.”

Alastair Buxton, PSNC’s Director of NHS Services, said: 

“The introduction of the Community Pharmacist Consultation Service (CPCS) was an important moment for the sector last year and we are pleased the number of referrals to pharmacies are continuing to increase. Community pharmacists have always provided high-quality care for patients, but the CPCS has helped provide a new, clearer NHS referral pathway into the sector. Throughout the COVID-19 pandemic community pharmacies have continued helping large numbers of patients to manage minor conditions or to access vital medicines without needing to see a GP or other healthcare professional. PSNC will work with DHSC and NHSE&I to develop this role as the service is expanded to enable referrals from other healthcare settings in the future.” 



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