COVID-19 Easter opening hours within the Directory of Services (DoS)

COVID-19 Easter opening hours within the Directory of Services (DoS)

April 8, 2020

PSNC has received queries from pharmacy teams about the process should Easter holiday opening hours need to be updated in the DoS. It is expected that most contractors should not need to make adjustments.

PSNC reported that NHS England and NHS Improvement (NHSE&I) announced on 3rd April 2020 it requires all community pharmacies in England to open from 2pm to 5pm on 10th April 2020 (Good Friday) and 13th April 2020 (Easter Monday). See PSNC’s April 7th 2020 reporting.

Will I need to update my Easter opening hours on DoS?

Most contractors won’t need to update Easter hours on the DoS.

If you have agreed opening hours with your NHSE&I team previously or recently, your contract manager (local DoS lead) should update DoS at the end of 8th April 2020.

Additionally, if you plan to be open 2pm-5pm on Good Friday and 2pm-5pm on Easter Monday, you should not need to update Easter holiday DoS opening hours. The DoS team updated community pharmacy DoS profiles to a default of opened at 2pm-5pm hours. These opening times were added to any existing opening times for a pharmacy stated in DoS. For example, if your Good Friday / Easter Monday hours were previously set from 1pm-6pm then those hours should remain correctly included within DoS.

If I do need to update Easter opening hours, how do I do this?

If you have agreed opening hours with your NHSE&I team previously*, your contract manager should update DoS no later than the end of 8th April 2020. However, if you have unexpected later changes you need to be made onto DoS then use the DoS emergency change number on 0300 0200 363.

*NHSE&I’s Primary Care Bulletin referenced the method of notifying the NHSE&I regional office (i.e. the local DoS lead) in the usual way and updating DoS via that route.

Read more detail at: DoS.



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