Have you signed up to access the PPE portal?


Have you signed up to access the PPE portal?

September 21, 2020

Last month the Department of Health and Social Care (DHSC) announced that community pharmacies could now order additional personal protective equipment (PPE) through the online portal in an emergency.

By now, community pharmacies should have received an email invitation to their shared NHSmail inbox to register to access the portal. If they have not responded to that invitation to register for the portal, they are encouraged to do so as soon as possible.

When can I use the portal?
The PPE portal is currently an emergency top-up system for community pharmacy. Contractors are advised to continue using their business-as-usual and wholesaler routes to access PPE for the time being, using the portal if supplies are not available via these normal routes.

Are there order limits?
Yes. Contractors will be able to place orders weekly, up to the limits specified on the GOV.UK website.

How quickly will it be delivered and at what cost?
PPE ordered from the portal is free of charge. Orders will be delivered by Royal Mail within:

  • 48 hours for orders placed before 1pm; and
  • 72 hours for orders placed after 1pm.

Previous guidance was to contact local resilience forums if we could not get PPE from our wholesalers; does this replace that guidance?
Yes. If you have registered with the portal, you can now use that route for any emergency PPE needs.

If I have any issues with the portal, who do I contact?
Contractors should call the customer service team on 0800 876 6802 if they have any questions about using the PPE portal. The team is available from 7am to 7pm, 7 days a week, to help resolve queries.


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