Manufacturer & Wholesaler Christmas Opening Hours 2021

Manufacturer & Wholesaler Christmas Opening Hours 2021

December 1, 2021

At this busy time of year manufacturers are working closely with wholesalers to ensure that sufficient stock is available at wholesalers for the Christmas period.

A summary of customer service desk opening hours can be found in the table below. For information on order cut off /delivery schedules please see links at the bottom of the page.

Fri 24th Dec  Mon 27th Dec  Tues 28th Dec  Wed 29th Dec  Thurs 30th Dec Fri 31st Dec Mon 3rd Jan  Tues 4th Jan
AAH Normal hours (see order cut off and delivery info below) Bank Holiday Bank Holiday Normal hours (see order cut off and delivery info below) Normal hours (see order cut off and delivery info below) Normal hours (see order cut off and delivery info below) Bank Holiday Normal hours (see order cut off and delivery info below)
Accord 08.30 – 14.00 (refer to wholesaler(s) for delivery schedule) Bank Holiday Bank Holiday 08.30 – 17.00 (refer to wholesaler(s) for delivery schedule) 08.30 – 17.00 (refer to wholesaler(s) for delivery schedule) 08.30 – 14.00 (refer to wholesaler(s) for delivery schedule) Bank Holiday 08.30 – 17.00 (refer to wholesaler(s) for delivery schedule)
Alliance  Normal hours (see order cut off and delivery info below) Bank Holiday Bank Holiday Normal hours (see order cut off and delivery info below) Normal hours (see order cut off and delivery info below) Normal hours (see order cut off and delivery info below) Bank Holiday Normal hours (see order cut off and delivery info below)
AstraZeneca
Normal hours (see additional info below) Bank Holiday Bank Holiday Normal hours (see additional info below) Normal hours (see additional info below) Normal hours (see additional info below) Bank Holiday Normal hours (see additional info below)
Axis
09.00 – 12.45 (see order cut off and delivery info below) Bank Holiday Bank Holiday 09.00 – 17.00 (see order cut off and delivery info below) 09.00 – 17.00 (see order cut off and delivery info below) 09.00 – 12.45 (see order cut off and delivery info below) Bank Holiday 09.00 – 17.00 (see order cut off and delivery info below)
Bayer 09.00 – 17.00 (see order cut off and delivery info below) Bank Holiday Bank Holiday 09.00 – 13.00 (see order cut off and delivery info below) 09.00 – 13.00 (see order cut off and delivery info below) 09.00 – 13.00 (see order cut off and delivery info below) Bank Holiday 09.00 – 17.00 (see order cut off and delivery info below)
Boehringer Ingelheim
09:00 – 16:00 Bank Holiday Bank Holiday 09:00 – 16:00 09:00 – 16:00 09:00 – 16:00 Bank Holiday Normal hours
Bristol Myers Squibb (BMS) 08.30 – 12.30 (see additional info below) Bank Holiday Bank Holiday 10.00 – 14.00 (see additional info below) 10.00 – 14.00 (see additional info below) 10.00 – 14.00 (see additional info below) Bank Holiday Normal hours (see additional info below)
Britannia Pharmaceuticals
09.00 – 12.30 Bank Holiday Bank Holiday 09.00 – 12.00 09.00 – 12.00 09.00 – 12.00 Bank Holiday Normal hours
Daiich Sankyo
See Alliance and Phoenix schedule Bank Holiday Bank Holiday See Alliance and Phoenix schedule See Alliance and Phoenix schedule See Alliance and Phoenix schedule Bank Holiday See Alliance and Phoenix schedule
Eli Lilly   09.00 – 15.30 Bank Holiday Bank Holiday Normal hours Normal hours 09.00 – 15.30 Bank Holiday Normal hours
Lundbeck  Closed (see additional info below) Bank Holiday Bank Holiday Closed (see additional info below) Closed (see additional info below) Closed (see additional info below) Bank Holiday Normal hours
Kyowa Kirin
Closed (see additional info below) Bank Holiday Bank Holiday Closed (see additional info below) Closed (see additional info below) Closed (see additional info below) Bank Holiday Normal hours
Novartis  09:00 – 14:00 (see order cut off and delivery info below) Bank Holiday Bank Holiday 09.00 – 17.00 (see order cut off and delivery info below) 09.00 – 17.00 (see order cut off and delivery info below) 09:00 – 14:00 (see order cut off and delivery info below) Bank Holiday 09.00 – 17.00 (see order cut off and delivery info below)
Novo Nordisk Normal hours (see order cut off and delivery info below) Bank Holiday Bank Holiday Normal hours (see order cut off and delivery info below) Normal hours (see order cut off and delivery info below) Normal hours (see order cut off and delivery info below) Bank Holiday Normal hours (see order cut off and delivery info below)
Pfizer  09:00-17:15 Bank Holiday Bank Holiday 09:00-17:15 09:00-17:15 09:00-17:15 Bank Holiday 09:00-17:15
Roche  09.00 – 16.00 (see order cut off and delivery info below) Bank Holiday Bank Holiday Normal hours (see order cut off and delivery info below) Normal hours (see order cut off and delivery info below) 09.00 – 16.00 (see order cut off and delivery info below) Bank Holiday Normal hours
Sanofi  09.00 – 17.00 (see order cut off and delivery info below) Bank Holiday Bank Holiday 09.00 – 17.00 (see order cut off and delivery info below) 09.00 – 17.00 (see order cut off and delivery info below) 09.00 – 17.00 (see order cut off and delivery info below) Bank Holiday 09.00 – 17.00 (see order cut off and delivery info below)
Wockhardt Normal hours (see order cut off and delivery info below) Bank Holiday Bank Holiday Normal hours (see order cut off and delivery info below) Normal hours (see order cut off and delivery info below) Normal hours (see order cut off and delivery info below) Bank Holiday Normal hours (see order cut off and delivery info below)

 

Order cut off/delivery schedules and additional information

AAH

Alliance

AstraZeneca – The last date for ordering will be 11am on the 20th December to ensure delivery to customer by 23rd December, please note there will be no order processing between Christmas and New Year.

Axis

Bayer plc

BMS

Boehringer Ingelheim – emergency service will be in operation outside of the above office hours on Tel: 01344 424600. Should you have an emergency supply demand, which falls outside of the above period please send your request to: distribution.bra@boehringer-ingelheim.com for review.

Kyowa Kirin – Out of hours contact details will be found by contacting our head office on 01896 664000 (option 1). Delivery schedules over the Christmas and New Year period will be provided directly to all customers by our wholesale partners: AAH, Alliance and Phoenix.

Lundbeck – Lundbeck UK offices will be closed 23rd December at 16:45, opening again 4th Jan at 08:45. The last day for placing emergency orders is 9th December, last day for shipping orders is 14th December. For any emergency contact over the closed period, please email united_kingdom@lundbeck.com or telephone the office on 01908 649966. Any voicemails/emails will be picked up once a day throughout the holiday period.

Novartis

Novo Nordisk

Roche

Sanofi

Wockhardt

To provide details of your Christmas 2021 schedule contact gemma.hackett@psnc.org.uk



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