Pandemic Delivery Service for CEV patients ends today

Pandemic Delivery Service for CEV patients ends today

March 31, 2021

The Pandemic Delivery Service for clinically extremely vulnerable (CEV) patients finishes today (31st March 2021). Community pharmacy contractors are therefore reminded that no further deliveries should be made to these patients, under this service, after today.

The end of the service follows advice from the Government that from tomorrow (1st April 2021) CEV patients are no longer required to shield; all CEV patients should have received a letter notifying them of this.

The letter contains guidance for CEV patients on several areas, including visiting pharmacies and advises that they may still want to ask friends, family or volunteers to collect medicines for them or that the NHS Volunteer Responders programme* is still available to help support those who need it. Therefore, if contractors receive requests for delivery of prescriptions from CEV patients, please signpost them to this programme if they do not have anyone who can collect their medicines for them.

Claims for the Pandemic Delivery Service for CEV patients will be accepted by the NHS Business Services Authority (NHSBSA) via their Manage Your Service (MYS) portal; claims must be submitted by 5th April 2021. Later claims will not be processed.

Contractors are reminded that the Pandemic Delivery Service for people who have been notified of the need to self-isolate by NHS Test and Trace is still ‘live’ and is commissioned until 30th June 2021.

*Volunteers from the NHS Volunteer Responders programme can collect and deliver shopping, medication and other essential supplies. People who want to access the programme can call 0808 196 3646 between 8am and 8pm, 7 days a week to self-refer or visit for further information.


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