Pharmacy Advice Audit 2021: Paperwork and guidance now available

Pharmacy Advice Audit 2021: Paperwork and guidance now available

January 19, 2021

Community pharmacy contractors can now access guidance about the upcoming PSNC Pharmacy Advice Audit for 2021, including full details of how to take part.

As announced last week, pharmacy teams are being encouraged to take part in an audit that will capture information about the reasons why people choose to visit community pharmacies. PSNC is increasingly concerned about the pressures that pharmacy teams are under during the COVID-19 pandemic and also about reports that general practice teams are referring patients to pharmacies for consultations informally, rather than via the agreed Community Pharmacist Consultation Service (CPCS) route.

This audit will provide a critical temperature check – the data will allow PSNC to quantify how many unfunded GP referrals are taking place, and it will tell us more about impact that COVID-19 is having on pharmacy teams and on the advice that patients are seeking from you. This will provide crucial evidence for our ongoing funding discussions with HM Government and the NHS.

The PSNC audit has been road-tested by ten pharmacies to make it as simple as possible to carry out. It can be carried out in just a single day in the week commencing Monday 25th January. The following resources are now available to support contractors and their teams in preparing to undertake this audit:

Team Briefing Sheet
The briefing sheet sets out the criteria for inclusion, what needs to be recorded and how to reflect on your pharmacy’s results. It also answers some frequently asked questions as identified during testing with a small number of pharmacies.

Audit Template
The audit template provides a simple way to record the required data, making things smoother for data entry onto PharmOutcomes.

Digital guide
This short video describes what the audit aims to capture and how pharmacy teams can participate. It also outlines the quick and easy process of entering data on PharmOutcomes once the audit has been completed and answers some common queries.

Further information and resources can be found at:

This audit will help demonstrate how you are supporting your community every day and, alongside data from other pharmacies, will assist PSNC in gathering crucial evidence for our ongoing funding discussions with HM Government and the NHS. It will also give a sense of the impact that COVID is having on pharmacy teams.

We hope to receive data from as many pharmacy teams as possible to build a strong evidence base, and would be hugely grateful to anyone who does take part in this audit.

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