Pharmacy Advice Audit 2022: Please undertake this week


PSNC’s 2022 Pharmacy Advice Audit is taking place this week, and we would be hugely grateful to anyone who is able to take part.

Community pharmacy teams are encouraged to take part in the audit which will see them recording information about the informal healthcare advice that they are giving over the course of a single day (or until a minimum number of consultations is reached), with the results providing a critical temperature check on how people are continuing to rely on community pharmacies.

This is the third Advice Audit that pharmacies have been asked to take part in, and the results will once again provide valuable evidence for use in our funding discussions with HM Government and the NHS.

Pharmacy teams are requested to carry out the audit on just a single day this week (w/c 31st January) and, once completed, submit their data to PSNC via PharmOutcomes.

The PSNC audit has designed to be as simple as possible to carry out and we hope to receive data from as many pharmacy teams as possible to build a strong evidence base.

How to take part

To successfully complete the audit, pharmacy teams will need to:

  1. Record patient/customer interactions where advice was given by either a non-pharmacist team member and/or a pharmacist.
  2. Carry this out for at least one day, recording all consultations. (To be a valid audit, each pharmacy needs to achieve at least 20 consultations, therefore a small number will need to continue for a second day.)
  3. Estimate the percentage of consultations that were recorded during that time period (this is to recognise that some consultations may be missed).
  4. (Optional) Rate your confidence in the advice given to help identify areas for improvement to reflect on post-audit.
  5. Enter the data on PharmOutcomes. (If a contractor has not used PharmOutcomes before, log in details can be obtained by sending a message to the PharmOutcomes helpdesk.)

Further information and resources can be found at: