PQS: NHSmail FAQs
PQS: NHSmail FAQs
October 11, 2019
The general NHSmail national helpdesk at NHS Digital has been receiving a number of queries from community pharmacy contractors about NHSmail, the NHS Business Services Authority’s (NHSBSA) Manage Your Service (MYS) application and the Pharmacy Quality Scheme (PQS). Some of the recently asked questions are:
Q. Does everyone who has a personal NHSmail account linked to the shared premises specific NHSmail account also need to register for MYS to be eligible for PQS?
No. To meet the NHSmail gateway criterion, on the day of the declaration, the pharmacy staff at the pharmacy must be able to send and receive NHSmail from their shared premises specific NHSmail account, which must have at least two live linked accounts (personal NHSmail accounts).
Contractors can choose which members of staff, who have personal NHSmail accounts, can have access to the NHSBSA Manage Your Service (MYS) application, which will need to be used to claim the Aspiration payment (if the pharmacy is eligible for this) and to make a declaration for the PQS payment. There is not a minimum or maximum number of staff that must have access to MYS for the PQS.
Q. How many personal NHSmail accounts need to be linked to the shared premises specific NHSmail account to enable a contractor to register for MYS?
There is not a minimum or maximum number of personal NHSmail accounts that need to be linked to the shared premises specific NHSmail account to register for MYS (however, to meet the NHSmail gateway criterion, there need to be two live linked accounts (personal NHSmail accounts)). The personal NHSmail accounts also, do not need to be linked to the shared premises specific account for the member of staff to have access to MYS.
The business owner, director or an individual previously verified via the NHSBSA Information Services Portal (ISP) registration process, can register pharmacies and authorise which individuals have access to MYS; however, all individuals need to have a personal NHSmail account to be able to be authorised to access MYS.
Q. I have checked the weekly dataset report on the NHSBSA website, and my pharmacy is showing as non-compliant with the NHSmail gateway criterion. Why is this?
There may be three explanations for this:
|(1) The pharmacy does not have a shared premises specific NHSmail account;|
|(2) The pharmacy does not have a shared premises specific NHSmail account within the pharmacy container. These accounts follow this naming convention: nhspharmacy.location.pharmacynameODScode@nhs.net; or|
|(3) The shared premises specific NHSmail account does not have two live linked accounts (personal NHSmail accounts)*.|
Further information on how to meet the NHSmail gateway criterion can be found in PSNC Briefing 049/19: Pharmacy Quality Scheme – Meeting the NHSmail gateway criterion.
Please note, the weekly dataset report on the NHSBSA website is only updated once a week, so if you take action to meet the gateway criterion, this will not display immediately on the report.
*A ‘super user’ NHSmail account is not considered as an active linked personal NHSmail account and will not contribute to the requirement to have a minimum of two linked accounts. A super user account will usually belong to a user who is head office-based, responsible for the administration of more than one shared NHSmail account and is not involved in providing pharmaceutical services on a day-to-day basis at the individual pharmacies their account is linked to.
Q. My personal NHSmail account that is linked to the premises specific NHSmail account has been reactivated but my pharmacy is still showing on the NHSBSA weekly dataset report as not meeting the criterion. Why is this?
The NHSBSA weekly dataset report is only updated once a week, therefore if a pharmacy took corrective action to meet the gateway criterion, this would not appear on the report immediately. Depending on which day the corrective action was taken, it may take one or two weeks for this to show on the NHSBSA weekly dataset report. For example, if the account was reset on a Tuesday, this would not appear in the portal until the following Sunday evening. The pharmacy would then show as meeting the gateway criterion on the NHSBSA website the following Friday.
Q. Should a community pharmacy team member seek creation of a new personal NHSmail account if the sole intention for the NHSmail account usage relates to MYS access?
Usually, it should not be necessary to create a new personal NHSmail account for the sole reason of accessing MYS. There is not a requirement to set-up a new NHSmail personal accounts so that MYS can be accessed (see other FAQs).
NHSmail is intended for wider usage beyond solely MYS, for example, for receipt of important messages, or communication of patient details, where required.
Most community pharmacy contractors already have both:
- a shared pharmacy premises mailbox (i.e. within the pharmacy container and therefore with the naming style location.pharmacynameODScode@nhs.net, and therefore other health and care workers can contact when they need); and
- at least two pharmacy team members with their personal NHSmail accounts (naming style email@example.com) linked to the shared pharmacy mailbox.
The business owner, director or an individual previously verified via the NHSBSA Information Services Portal (ISP) registration proves, can authorise access for individuals for MYS using the individuals’ existing NHSmail accounts.
Q. I am having problems registering for MYS; who can I contact for help?
PSNC has a number of FAQs explaining the registration process, how to access MYS and how to deal with staff changes. These can be accessed at psnc.org.uk/mys
There is also information on the NHSBSA website registration page for MYS at nhsbsa.nhs.uk/mys
If contractors cannot find the answers to their query on either of these website they should email the NHSBSA MYS team (firstname.lastname@example.org) who will be able to assist.