PSNC Audit: Pharmacy teams asked to take part to inform funding negotiations

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PSNC Audit: Pharmacy teams asked to take part to inform funding negotiations

June 16, 2020

PSNC is asking community pharmacy teams to take part in an audit that will capture information about all of the advice that pharmacies are giving to patients and local communities.

The audit has been tested by a small group of pharmacies to ensure it is easy to carry out, and it can be carried out as one of pharmacies’ contractual (clinical) audits for 2020/21. Pharmacies will be asked to carry out the audit on a single day in the week commencing Monday 29th June.

Apart from referrals via the Community Pharmacist Consultation Service (CPCS), patient consultations are not recorded anywhere, but from anecdotal reports we know that they are having a significant beneficial impact on local communities, patients and the wider NHS.

The audit will help us to assess how many of these informal consultations are happening and their positive impact on the patient and wider health care system, and this evidence will be used to support the ongoing funding negotiations, including PSNC’s ask for more investment in the sector.

Full details of how pharmacies can take part, including the audit template, guidance and a recorded presentation, will be available one week in advance of the audit week (on Monday 22nd June).

The audit is being led by Richard Brown, working at PSNC but also an LPC Chief Officer. It has been designed to be as straightforward as possible for pharmacy teams to carry out and tested with a small number of pharmacies in the south west of England.

Actions for pharmacy contractors and LPCs

Full information and guidance on the audit will be posted on the PSNC website next week. In the meantime, contractors are asked to plan to take part in the audit – you may like to choose which day of the week commencing Monday 29th June your pharmacy will carry it out on.

Please make sure that you are signed up to PSNC’s emails to ensure that you receive the latest updates as they are made available: psnc.org.uk/email 

LPC Officers and Members have been invited to take part in a webinar about how they can support local contractors with the audit. The webinar will take place on Monday 22nd June at 10am: please look out for sign up details in the LPC Members email sent out today.

PSNC Chief Executive Simon Dukes said: 

“Before the COVID-19 pandemic arrived in the UK we had been hearing from pharmacists about the increasing amounts of advice that they and their teams were giving to patients, not referred from the Community Pharmacy Consultation Service (CPCS). Some of this was to help people to manage minor conditions, but other people with more complex questions had also been presenting in pharmacies, often worried and saying that they did not want to wait to see a GP.

COVID-19 has led to even more demand for care from pharmacies, so now that the initial peak has passed, we want to take this moment to evaluate this and to capture data while we can. There are clear benefits for doing so – data can provide powerful evidence, and without that evidence of the work we are doing and the impact it is having we cannot successfully make the case for more investment in the sector. I would ask all pharmacies to take part in this audit if they can – much work has gone into making it as easy as possible for you to do so, and results from pharmacies testing the prototype have been encouraging.”

Richard Brown said:  

“The development of this audit has been a joint effort with some of my local pharmacies and PSNC colleagues, and we have made it as simple as we can. Thank you to all the pharmacies who have already contributed time and data, and we are looking forward to seeing the full results of the wider audit in due course. The more pharmacies who can help with this, the better our data will be.

Contractors can count the audit as one of their clinical audits for 2020/21, so taking part should both contribute to your contractual requirements and help with your CPD for the year. As well as providing evidence which may be used in the current national negotiations, the audit will give us a baseline of the activity that is happening in pharmacies, and we can then track this over time to understand how community pharmacy practice might be changing.”



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