PSNC ‘Walk in my Shoes’ toolkit published

PSNC ‘Walk in my Shoes’ toolkit published

June 29, 2017

PSNC has published a toolkit for community pharmacy contractors or LPCs to use who are interested in setting up a ‘Walk in my Shoes’ project.

The toolkit, based on the 2015 Lewisham Clinical Commissioning Group (CCG) project, aims to bring together community pharmacy teams and GP practice teams to help each other understand their roles, improve working relationships and ultimately provide better care for their patients.

PSNC Briefing 041/17: ‘Walk in my Shoes’ toolkit

The toolkit contains information on setting up a ‘Walk in my Shoes’ project and includes template resources to engage with Local Medical Committees (LMCs) and GP practices; a confidentiality agreement; checklists for GP practice staff and pharmacy staff; a reflective log; an action plan; and an outcomes log.

PSNC has also recently published a number of other resources to assist contractors and LPCs build relationships with GP practices and LMCs; these resources, as well as the ‘Walk in my Shoes toolkit, can be found on the PSNC website at:

Alastair Buxton, Director of NHS Services at PSNC said:

“The future development of community pharmacy services, described in the Community Pharmacy Forward View, envisages pharmacy teams, patients and GP teams working closely together in order to help patients to optimise their use of medicines and the management of their long-term conditions. Using the ‘Walk in my Shoes’ approach to developing working relationships at a local level could support the implementation of the services described in the Community Pharmacy Forward View.

“At a time when all teams working within the NHS are feeling the pressure of patient demand and financial constraint, spending time on such an initiative may be viewed by some as an unnecessary luxury, but the challenges that community pharmacy and GP teams face are much more likely to be successfully tackled through strong team working between organisations, which enables individuals and teams to identify better ways of supporting patients and providing services.”

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