Quality Payments: Action required if you don’t have a premises shared NHSmail account


Quality Payments: Action required if you don’t have a premises shared NHSmail account

May 11, 2018

The requirements for this criterion have changed since the review points in 2017.

To meet the Quality Payments Scheme gateway criterion, on 29th June 2018, contractors must be able to demonstrate that pharmacy staff are able to send and receive NHSmail from their shared premises NHSmail account.

An application for an NHSmail account will not be sufficient to meet this criterion for the June 2018 declaration.

Don’t have a premises shared NHSmail account?

Pharmacy contractors who have yet to set up a premises shared NHSmail account can do so using the automated NHSmail Portal. Setting up a shared account will include the creation of up to three personal accounts which will be used to access the shared account. Once a contractor has completed the registration using the automated portal, they will be sent login details for the personal accounts so that they can activate them, thereby allowing constant access to the shared mailbox.

PSNC Briefing 058/17: How to complete the NHSmail registration process outlines the registration and activation process for NHSmail accounts. During the registration process, if you are unable to locate your pharmacy within the portal, please contact pharmacyadmin@nhs.net and they will support you through the process.

Personal user accounts being used as a premises shared NHSmail account

A personal user account will be used to access the premises shared NHSmail account. Unless a contractor can send and receive email from their shared NHSmail account they will not meet the gateway criteria. Sending and receiving email from a personal NHSmail account will not be considered as having met the gateway criterion. If your pharmacy is using an individual user account as a shared mailbox, this will not meet the criterion. In such cases, contractors will be required to register for a new shared mailbox using the NHSmail Portal.

Contractors who already have personal NHSmail accounts should be aware that passwords should be changed every 90 days. Accounts not accessed for more than 90 days will be suspended and if they are not accessed for a further 90 days they will be deleted.

Need further support?

PSNC guidance and resources to support contractors to meet the NHSmail gateway criterion can be found at: psnc.org.uk/QPNHSmail

If you have already been allocated an NHSmail account and are not able to log into it or you need support, please contact pharmacyadmin@nhs.net or alternatively call 0333 200 1133

Further information and FAQs about NHSmail can be found on the PSNC NHSmail webpage.

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