Reminder: All C-19 PPE now available FoC via portal

Reminder: All C-19 PPE now available FoC via portal

October 2, 2020

Pharmacy contractors are reminded that the Government’s PPE portal can now be used by community pharmacies to obtain all the COVID-19 personal protective equipment (PPE) they need; the supplies will be provided free of charge.

So far, a minority of contractors have registered on the portal, so many pharmacy teams are yet to take up the offer of free of charge PPE supplies; PSNC encourages contractors to register on the portal as soon as possible.

The Department of Health and Social Care (DHSC) has partnered with eBay, Clipper Logistics and Royal Mail to develop this service.

How can I access the portal?

Community pharmacies will have received an email invitation to register to access the service, which will have been sent to their NHSmail shared mailbox. If you cannot find the email, you can still create an account by visiting the portal and using your NHSmail shared mailbox email address to register.

Even though your NHSmail shared mailbox has recently been updated to have the new, shorter primary email address, pharmacy data was uploaded to the portal some weeks ago, before this change was made to NHSmail by NHS Digital. Contractors must therefore use the original shared mailbox email address (in the format nhspharmacy.location.pharmacynameODScode@nhs.net) for registration on the portal. Emails sent to a pharmacy’s original NHSmail shared mailbox address will still be delivered to the mailbox.

Visit the portal

What can be ordered?

Pharmacies can use the portal to meet the extra need for PPE that has arisen as a direct result of the COVID-19 pandemic. You should not use the portal to order PPE for non-COVID-19 requirements; this should be ordered through your normal supply channels.

Pharmacies can order:

  • Type IIR masks;
  • Aprons;
  • Gloves; and
  • Hand sanitiser.

The current weekly order limits for pharmacies are listed on the GOV.UK website; the more staff a pharmacy has, the larger the quantity of PPE that can be ordered each week.

N.B. the GOV.UK website information on order limits refers to ‘registered staff’; this is the number of staff providing pharmacy services at the pharmacy, which is recorded on the portal when an account for the pharmacy is initially set up – it is not referring to staff registered with the General Pharmaceutical Council.

DHSC are keeping order limits under review to make sure they reflect the latest public health guidance, COVID-19 demand modelling and analysis.

Delivery times and cost

PPE ordered from the portal is free of charge and orders will be delivered by Royal Mail within 4 days. Some orders will require more than one box and may be received as multiple deliveries.

PPE standards

All PPE offered on the portal meets UK Government quality standards.

You can find more information on PPE standards at Public Health England’s COVID-19 PPE hub and NHS guidance on supply and use of Personal Protective Equipment (PPE) and other supplies.

Question or queries

Call the customer service team on 0800 876 6802 if you have any questions about using the PPE portal.

The team is available from 7am to 7pm, 7 days a week, to help resolve your queries.



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