Reminder: Patient questionnaire requirement of the Flu Vaccination Service


Reminder: Patient questionnaire requirement of the Flu Vaccination Service

November 29, 2017

Community pharmacy contractors are reminded that a requirement of the Flu Vaccination Service is to ask all patients who have a flu vaccination to complete the patient questionnaire.

An IT platform is available to enable patient questionnaires from the Flu Vaccination Service to be completed electronically either by the patient themselves or with help from the pharmacy team.

The IT platform allows patient questionnaire details to be recorded in several ways including:

  • completing the questionnaire online – a tablet device could be used in the pharmacy (if available) and the patient could input their responses;
  • using a QR code to access the questionnaire if the patient has a smart phone with a QR code reader App installed on it;
  • providing the patient with a compliments slip detailing the website address and QR code for them to complete the questionnaire online at a convenient time; and
  • a downloadable copy of the patient questionnaire which the patient can complete in the pharmacy.

Where patient questionnaires are completed on paper, contractors should utilise the functionality available on the IT platform to submit the patients’ responses online so that these responses can be collated and analysed along with those submitted electronically by patients.

Contractors can also view, for their own pharmacy, a high-level summary of patient responses on the IT platform. Contractors are encouraged to monitor this throughout the flu season to see how patients are responding to questions about the service being provided. It may also be beneficial to view this after the service has finished on 31st March 2017, so contractors have a high-level summary, for their pharmacy, of patient responses for the Flu Vaccination Service 2017/18.

guidance document on how to use to complete the process is available on the IT platform.

Patient questionnaire results 2016/17

NHS England has made available the results of the patient questionnaire from the 2016/17 service and an infographic summarising the results has also been produced by PSNC. This information is taken from the IT platform which was available last year and the positivity of the results shows why it is important for contractors to utilise the IT platform so this information can be collated.

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