Survey suggests COVID-19 has improved attitudes to self care  

Survey suggests COVID-19 has improved attitudes to self care  

July 20, 2020

Almost one in three people (31%) ​are now more likely to visit a pharmacy for advice before seeking help elsewhere, a survey on attitudes to the NHS following COVID-19 has found.

More than 2,000 adults took part in the survey by PAGB, the consumer healthcare association, which comes in the run-up to International Self Care Day on 24th July. All had experienced at least one health problem that is normally self-treatable – such as backache, hayfever or a sore throat – since lockdown began in the UK on 23rd March.

The survey also looked at attitudes to other areas of the health service and found that among those who previously considered A&E as an acceptable route to access care for generally self-treatable conditions, more than seven out of ten (71%) said it was less likely to be their first option after the coronavirus pandemic.

Among those who previously sought a GP appointment as their first option, more than half (51%) said they were less likely to do so after the pandemic.

In addition, the survey found that:

  • Almost seven out of ten respondents (69%) who might not have considered self care as their first option before the pandemic said they were more likely to likely to do so in future;
  • Almost one in three people (32%) said the pandemic had changed their attitude to the way they access healthcare services;
  • 77% agreed the pandemic should change the way we think about using GP appointments and A&E services; and
  • 86% agreed that A&E and GP appointments should be used only when absolutely essential – up from 81% in PAGB’s 2016 survey of attitudes to self care.

View PAGB’s full news story here

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