Take Part in PSNC’s Advice Audit


PSNC is asking as many community pharmacy teams as possible to take part in the 2022 Pharmacy Advice Audit this week.

The audit will provide critical evidence for use in funding discussions with HM Government and the NHS, as well as information to support pharmacy’s wider advocacy work and help to make the case for the sector.

For maximum impact, we need as many pharmacies as possible to take part.

The audit can be completed by most pharmacy teams over a single day. To do so successfully, pharmacy teams will need to:

  1. Record patient/customer interactions where advice was given by either a non-pharmacist team member and/or a pharmacist.
  2. Carry this out for at least one day, recording all consultations. (To be a valid audit, each pharmacy needs to achieve at least 20 consultations, therefore a small number will need to continue for a second day.)
  3. Estimate the percentage of consultations that were recorded during that time period (this is to recognise that some consultations may be missed).
  4. (Optional) Rate your confidence in the advice given to help identify areas for improvement to reflect on post-audit.
  5. Enter the data on PharmOutcomes. (If a contractor has not used PharmOutcomes before, log in details can be obtained by sending a message to the PharmOutcomes helpdesk.)

All the information and resources that you will need can be found at: psnc.org.uk/adviceaudit

Mike Dent, PSNC Director of Pharmacy Funding, said:

“Thank you to all pharmacy teams who have already taken part in this year’s audit – your data provides valuable evidence which we will rely on in our negotiations. If your pharmacy has not yet taken part – please do consider this if you can. The evidence provided by these audits is critical in helping us to make the case for the sector, and that has never been truer than this year, as we push for Government to fund pharmacies for the support they give to ‘walk-in’ patients.”