Update: are you faxing to the intended recipient?

Update: are you faxing to the intended recipient?

May 13, 2019

Further to a news story published earlier this year, NHS England has received further reports from the same hotel chain of faxes being received from pharmacies, which were not intended for the hotel.

The hotel chain in question (fax number 0330 333 2812), which has been receiving faxes containing anonymised prescriptions, has a very similar fax number to the one belonging to Alliance Healthcare’s prescription validation service (fax number 0330 332 8126).

It can therefore be presumed that some pharmacy teams intended to send a fax to Alliance Healthcare, but the messages were inadvertently being sent to a different recipient instead.

All pharmacy teams that may have to send faxes to Alliance Healthcare’s prescription validation service are asked to check that their record of the fax number held at the pharmacy is correct.

Pharmacy teams are also reminded of NHS England’s previous advice when using fax machines:

  • only use fax where no other communication method is available;
  • before sending a fax, confirm with the recipient that the number is correct; and
  • after sending a fax, confirm with the recipient that they have correctly received your transmission.

Any breaches of information governance security should be reported so that the incident can be investigated and learning shared where necessary.



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