Update on the Pandemic Delivery Service

Update on the Pandemic Delivery Service

April 8, 2020

PSNC and NHS England & NHS Improvement (NHSE&I) have been in negotiations about a community pharmacy delivery service through the COVID-19 pandemic for a number of weeks.

We are pleased to announce tonight that we have reached agreement on the details of the service and that full guidance for contractors will be available tomorrow (April 9).

The service will ensure that the most clinically vulnerable ‘shielded’ patients can continue to receive their medicines. Changes to the pharmacy Terms of Service will require pharmacies to support these patients to get access to their medicines, including using the NHS Volunteer Responders where appropriate. Where volunteers are not available contractors will be able to deliver via an Advanced Service.

PSNC Chief Executive Simon Dukes said:

“These new arrangements, supported by the Prime Minister several weeks ago, will help to ensure that the most vulnerable patients in England can continue to receive the medicines they need, safely. We are pleased that the logistics involved for pharmacies in this have been recognised and that this service is supported by extra funding for the sector.

PSNC still has some concerns around the use of non-DBS checked volunteers which we will cover in our guidance to contractors tomorrow.

Pharmacies are of course allowed to continue with any existing delivery services they may have in place (including charging for patients outside of these most vulnerable groups) but our advice is that these should be prioritised to those who need them most during this pandemic.”



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